The submissions don’t work on whole server

  • In my whole server the elementor forms are not saving submissions,
    altough the ‘submissons collect’ selected in form widget > Actions After Submit.


    The submissions are not showed at elementor > submissions

    nor in DB row ‘prefix_e_submissions’

    In additional in some sites if ‘submissons collect’ selected in form widget > Actions After Submit, so after sending the form appears error ‘parserror’, but the emails are being sent ok.

    SMTP mail set ok

    What can be the reason for that?

    Here is wordpress report:

    ` wp-core

version: 6.3.1
    site_language: en_US
    user_language: en_US
    timezone: Asia/Jerusalem
    permalink: /%postname%/
    https_status: true
    multisite: false
    user_registration: 0
    blog_public: 1
    default_comment_status: open
    environment_type: production
    user_count: 2
    dotorg_communication: true wp-paths-sizes

wordpress_path: /* wordpress_size: 56.08 MB (58808358 bytes) uploads_path: //wp-content/uploads uploads_size: 91.05 KB (93235 bytes) themes_path: //wp-content/themes
    themes_size: 12.80 MB (13420899 bytes)
    plugins_path: /    */wp-content/plugins
    plugins_size: 57.82 MB (60625513 bytes)
    database_size: 5.81 MB (6094848 bytes)
    total_size: 132.60 MB (139042853 bytes) wp-active-theme

name: * (*)
    version: 2.8.1.1693647337
    author: ***
    author_website: ***
    parent_theme: Hello Elementor (hello-elementor)
    theme_features: core-block-patterns, widgets-block-editor, menus, post-thumbnails, automatic-feed-links, title-tag, html5, custom-logo, editor-style, align-wide, woocommerce, wc-product-gallery-zoom, wc-product-gallery-lightbox, wc-product-gallery-slider
    theme_path: /***/wp-content/themes/gihon
    auto_update: Disabled wp-parent-theme

name: Hello Elementor (hello-elementor)
    version: 2.8.1
    author: Elementor Team
    author_website: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash
    theme_path: /***/wp-content/themes/hello-elementor
    auto_update: Disabled wp-themes-inactive (3)

Twenty Twenty-One: version: 1.9, author: the WordPress team, Auto-updates disabled
    Twenty Twenty-Three: version: 1.2, author: the WordPress team, Auto-updates disabled
    Twenty Twenty-Two: version: 1.5, author: the WordPress team, Auto-updates disabled wp-plugins-active (2)

Elementor: version: 3.15.3, author: Elementor.com, Auto-updates disabled
    Elementor Pro: version: 3.15.1, author: Elementor.com, Auto-updates disabled wp-plugins-inactive (5)

Akismet Anti-Spam: Spam Protection: version: 5.2, author: Automattic - Anti Spam Team, Auto-updates disabled
    Child Theme Configurator: version: 2.6.2, author: Lilaea Media, Auto-updates disabled
    Controlled Admin Access: version: 2.0.13, author: WPRuby, Auto-updates disabled
    Hello Dolly: version: 1.7.2, author: Matt Mullenweg, Auto-updates disabled
    Themely Marketplace: version: 1.2.2, author: Themely, Auto-updates disabled wp-media

image_editor: WP_Image_Editor_Imagick
    imagick_module_version: 1690
    imagemagick_version: ImageMagick 6.9.10-68 Q16 x86_64 2021-10-14 https://imagemagick.org
    imagick_version: 3.4.4
    file_uploads: File uploads is turned off
    post_max_size: 12M
    upload_max_filesize: 12M
    max_effective_size: 12 MB
    max_file_uploads: 20
    imagick_limits:
    imagick::RESOURCETYPE_AREA: 7 GB
    imagick::RESOURCETYPE_DISK: 9.2233720368548E+18
    imagick::RESOURCETYPE_FILE: 49151
    imagick::RESOURCETYPE_MAP: 7 GB
    imagick::RESOURCETYPE_MEMORY: 4 GB
    imagick::RESOURCETYPE_THREAD: 2
    imagick::RESOURCETYPE_TIME: 9.2233720368548E+18
    imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
    gd_version: bundled (2.1.0 compatible)
    gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
    ghostscript_version: not available wp-server

server_architecture: Linux 3.10.0-1160.95.1.el7.x86_64 x86_64
    httpd_software: Apache/2.4.57 (Unix) OpenSSL/1.0.2k-fips
    php_version: 7.4.33 64bit
    php_sapi: cgi-fcgi
    max_input_variables: 1000
    time_limit: 30
    memory_limit: 128M
    admin_memory_limit: 256M
    max_input_time: 60
    upload_max_filesize: 12M
    php_post_max_size: 12M
    curl_version: 7.29.0 NSS/3.53.1
    suhosin: false
    imagick_availability: true
    pretty_permalinks: true
    htaccess_extra_rules: false
    current: 2023-09-02T16:38:32+00:00
    utc-time: Saturday, 02-Sep-23 16:38:32 UTC
    server-time: 2023-09-02T19:38:31+03:00 wp-database

extension: mysqli
    server_version: 10.6.15-MariaDB
    client_version: mysqlnd 7.4.33
    max_allowed_packet: 16777216
    max_connections: 151 wp-constants

WP_HOME: undefined
    WP_SITEURL: undefined
    WP_CONTENT_DIR: //wp-content WP_PLUGIN_DIR: //wp-content/plugins
    WP_MEMORY_LIMIT: 40M
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG: true
    WP_DEBUG_DISPLAY: true
    WP_DEBUG_LOG: false
    SCRIPT_DEBUG: false
    WP_CACHE: false
    CONCATENATE_SCRIPTS: undefined
    COMPRESS_SCRIPTS: undefined
    COMPRESS_CSS: undefined
    WP_ENVIRONMENT_TYPE: Undefined
    WP_DEVELOPMENT_MODE: undefined
    DB_CHARSET: utf8
    DB_COLLATE: undefined wp-filesystem

wordpress: writable
    wp-content: writable
    uploads: writable
    plugins: writable
    themes: writable

    And here is server report:

    Server architecture Linux 3.10.0-1160.95.1.el7.x86_64 x86_64
Web server Apache/2.4.57 (Unix) OpenSSL/1.0.2k-fips
PHP version 7.4.33 (Supports 64bit values)
PHP SAPI cgi-fcgi
PHP max input variables 1000
PHP time limit 30
PHP memory limit 128M
PHP memory limit (only for admin screens) 256M
Max input time 60
Upload max filesize 12M
PHP post max size 12M
cURL version 7.29.0 NSS/3.53.1
Is SUHOSIN installed? No
Is the Imagick library available? Yes
Are pretty permalinks supported? Yes
.htaccess rules Your .htaccess file contains only core WordPress features.
Current time 2023-09-02T16:38:32+00:00
Current UTC time Saturday, 02-Sep-23 16:38:32 UTC
Current Server time 2023-09-02T19:38:31+03:00
    • This topic was modified 1 year, 2 months ago by sergdev.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Thread Starter sergdev

    (@sergsce)

    Solved.
    Was missing ‘referar_title’ in ‘wp_e_submissions’ table.

    Debug: 

    [02-Sep-2023 17:45:55 UTC] WordPress database error Unknown column 'referer_title' in 'field list' for query INSERT INTO wp_e_submissions (created_at_gmt, updated_at_gmt, created_at, updated_at, type, status, main_meta_id, post_id, referer, referer_title, element_id, form_name, campaign_id, user_id, user_ip, user_agent, actions_count, actions_succeeded_count, meta, hash_id) VALUES ('2023-09-02 17:45:55', '2023-09-02 17:45:55', '2023-09-02 20:45:55', '2023-09-02 20:45:55', 'submission', 'new', '0', 36, 'https://asgihon.co.il/test1/', 'test1', 'b7b0f2d', 'New Form', '0', 1, '147.235.194.174', 'Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.0.0 Safari/537.36', '1', '0', '{\"edit_post_id\":\"36\"}', 'b456f777-bd3a-43bf-9897-3ef3239f7e31') made by do_action('wp_ajax_elementor_pro_forms_send_form'), WP_Hook->do_action, WP_Hook->apply_filters, ElementorPro\Modules\Forms\Classes\Ajax_Handler->ajax_send_form, ElementorPro\Modules\Forms\Submissions\Actions\Save_To_Database->run, ElementorPro\Modules\Forms\Submissions\Database\Query->add_submission
    • This reply was modified 1 year, 2 months ago by sergdev.
Viewing 1 replies (of 1 total)
  • The topic ‘The submissions don’t work on whole server’ is closed to new replies.