The stock is not deducted on one of my products

  • Resolved amandinepauliat

    (@amandinepauliat)


    1 year, 9 months ago

    Good morning,
    A customer placed an order on my site for 2 products. The stock of the first has been deducted but not of the second.
    The concerned product is composed of 2 attributes. The settings are however the same between the 2 products… Can you please guide me? Sincerely,

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Mewz

    (@mewz)

    It’s difficult to say where the exact issue is without more information.

    Try to filter your attribute stock list under Products > Attribute Stock by selecting the problematic product and make sure that the correct stock item shows in the filtered list. If it doesn’t then it indicates that the product or stock item are not configured correctly.

    Thread Starter amandinepauliat

    (@amandinepauliat)

    Thank you for your reply. I see my different attributes and stocks related to this product in Attribute Stock

    Plugin Author Mewz

    (@mewz)

    I’m not sure what else to suggest other than testing and checking more. If both products are exactly the same, then there’s no reason they should be functioning differently, right? So there must be some difference between their configurations.

    Thread Starter amandinepauliat

    (@amandinepauliat)

    No matter how much I looked and compared, I don’t see any difference… Except that the 2nd product has a stock attribute which is also used on a product…

    https://ibb.co/88r8FfV

    Plugin Author Mewz

    (@mewz)

    Could I ask you to reach out to us via our CodeCanyon support page so that we can look into this further?

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘The stock is not deducted on one of my products’ is closed to new replies.