The small window to select colors does not appear

  • Greetings Oceanwp support staff.

    I have the following problem with the Oceanwp theme.

    In the menu appearances / customize: I can only write colors with the numerical code HEX, RBG, etc.

    In the fields to change the color of fonts, borders, titles, etc.; The small color selector window no longer appears to swipe, see the color, and select the color with the mouse.

    It happened a week ago, uninstall oceanextra; and the color selector didn’t work again.

    Install Oceanextra again, but the small window to select the color does not appear.

    I appreciate you can help me.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hello @videofinanzas,

    Thank you for your feedback and get in touch with us.

    It seems it’s a plugin conflict.
    For troubleshooting, please do the following steps and let me know the results:

    0. Enable the primary theme(if you are using a child theme).
    1. Head over to WP Dashboard > Plugins.
    2. Deactivate all plugins.
    3. Then, first, activate the Ocean Extra plugin.
    4. Check your issue.
    5. Then, activate your plugins one by one
    6. After activation of any plugins, check your issue

    Note 1: You can try troubleshooting on the staging website/or on a fresh installation.

    Note 2: If you have any cache plugin or server cache(CDN / Browser Cache and Cookies and …), you need to clear its cache contents or disable them to see your changes. Also, remember to click on the regenerate all assets file and data in Elementor > Tools(if you have Elementor).

    Please recheck the issue and keep us posted.
    Best Regards

Viewing 1 replies (of 1 total)
  • The topic ‘The small window to select colors does not appear’ is closed to new replies.