The site is unable to verify your access to this data. Try refreshing the page,

  • Resolved heronbad

    (@heronbad)


    2 years, 3 months ago

    When the user tried to access their donation history via Donation dashboard, the website will need the user to enter their email to verify, then the system will sent email containing the link to the user’s donation dashboard , but the prompt
    “The site is unable to verify your access to this data. Try refreshing the page, and if the problem persists reach out to the site administrator.” , Appears, Please help

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Rick Alday

    (@mrdaro)

    Hi @heronbad,

    That error means that something is breaking the PHP session in the browser. That’s a bit of geek-speak that means the site no longer knows if your donor’s browser (and by extension, your donor) is the person who submitted the donation, so instead of potentially showing sensitive information, it bails to a screen meant to confirm your donor’s identity, via the email access form.

    The most common reason for the session breaking is caching on the site.

    We have two deep-dive articles that explain the concepts of sessions and caching that should help you both understand and resolve this issue:

    Sessions and user access:
    https://givewp.com/documentation/core/frequent-troubleshooting-issues/understanding-troubleshooting-user-access/

    Caching: https://givewp.com/documentation/resources/caching/

    I recommend reaching out to your host and ask for the following to
    be excluded from cache:

    /donations/
    /donation-confirmation/
    /donor-dashboard/
    (or whatever the slug is for the above)

    Also, the following query strings:
    give-embed=donor-dashboard
    giveDonationFormInIframe=1

    Plugin Support Rick Alday

    (@mrdaro)

    Hi @heronbad,

    Just checking in on this issue.
    Do you still need assistance here?

    If you still need help, reply and we’ll make sure everything is handled.

Viewing 2 replies - 1 through 2 (of 2 total)
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