The site is experiencing technical difficulties.

  • Resolved sdk

    (@sdk)


    5 years ago

    Square tab just displays this message all of the sudden. I had a message that i need to reconnect and when I tried, this error appeared and hasn’t gone away: https://prnt.sc/pqv8cq

    last bit of Square logs:

    10-31-2019 @ 15:52:19 – Starting step cycle: push_inventory
    10-31-2019 @ 15:52:19 – Completed job step: push_inventory
    10-31-2019 @ 15:52:19 – Completed step cycle: push_inventory (0.01s)
    10-31-2019 @ 15:52:21 – Starting step cycle: pull_inventory
    10-31-2019 @ 15:52:21 – Completed step cycle: pull_inventory (0.56s)
    10-31-2019 @ 15:52:23 – Starting step cycle: pull_inventory
    10-31-2019 @ 15:52:23 – Completed job step: pull_inventory
    10-31-2019 @ 15:52:23 – Completed step cycle: pull_inventory (0.01s)
    10-31-2019 @ 16:04:47 – Starting step cycle: update_inventory_counts
    10-31-2019 @ 16:04:47 – Completed job step: update_inventory_counts
    10-31-2019 @ 16:04:47 – Completed step cycle: update_inventory_counts (0.38s)

    last fatal log entry:

    2019-10-31T03:06:16+00:00 CRITICAL Uncaught Error: Call to a member function getCursor() on null in /homepages/33/d278321672/htdocs/2014/wp-content/plugins/woocommerce-square/includes/Sync/Interval_Polling.php:223
    Stack trace:
    #0 /homepages/33/d278321672/htdocs/2014/wp-content/plugins/woocommerce-square/includes/Sync/Stepped_Job.php(114): WooCommerce\Square\Sync\Interval_Polling->update_inventory_counts()
    #1 /homepages/33/d278321672/htdocs/2014/wp-content/plugins/woocommerce-square/includes/Sync/Stepped_Job.php(55): WooCommerce\Square\Sync\Stepped_Job->do_next_step()
    #2 /homepages/33/d278321672/htdocs/2014/wp-content/plugins/woocommerce-square/includes/Handlers/Background_Job.php(172): WooCommerce\Square\Sync\Stepped_Job->run()
    #3 /homepages/33/d278321672/htdocs/2014/wp-content/plugins/woocommerce-square/includes/Handlers/Background_Job.php(123): WooCommerce\Square\Handlers\Background_Job->process_job(Object(WooCommerce\Square\Sync\Interval_Polling))
    #4 /homepages/33/d278321672/htdocs/2014/wp-content/plugins/woocommerce-square/vendor/skyverge/ in /homepages/33/d278321672/htdocs/2014/wp-content/plugins/woocommerce-square/includes/Sync/Interval_Polling.php on line 223


    ### WordPress Environment ###

    WordPress address (URL): https://itchyo.com
    Site address (URL): https://itchyo.com
    WC Version: 3.7.1
    REST API Version: ? 1.0.2
    Log Directory Writable: ?
    WP Version: 5.2.4
    WP Multisite: –
    WP Memory Limit: 256 MB
    WP Debug Mode: ?
    WP Cron: ?
    Language: en_US
    External object cache: –

    ### Server Environment ###

    Server Info: Apache
    PHP Version: 7.3.11
    PHP Post Max Size: 256 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 1000
    cURL Version: 7.38.0
    OpenSSL/1.0.1t

    SUHOSIN Installed: –
    MySQL Version: ? 5.5.60-0+deb7u1-log – We recommend a minimum MySQL version of 5.6. See: WordPress requirements
    Max Upload Size: 256 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?

    ### Database ###

    WC Database Version: 3.7.1
    WC Database Prefix: ci9j9xv_
    MaxMind GeoIP Database: ?
    Total Database Size: 27.05MB
    Database Data Size: 20.09MB
    Database Index Size: 6.96MB
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    ### Security ###

    Secure connection (HTTPS): ?
    Hide errors from visitors: ?

    ### Active Plugins (38) ###

    Gravity Forms: by rocketgenius – 2.4.8
    Free Downloads WooCommerce: by Square One Media – 3.1.6 – Not tested with the active version of WooCommerce
    WordPress Font Uploader: by Pippin Williamson – 2.2
    Gravity Forms Zero Spam: by GoWP – 1.0.3
    Gravity Forms MailChimp Add-On: by rocketgenius – 4.6
    WPBakery Page Builder: by Michael M – WPBakery.com – 6.0.2
    Jumbo, by Bonfire: by Bonfire Themes – 1.5
    MC4WP: Mailchimp for WordPress: by ibericode – 4.6.2
    MaxButtons: by Max Foundry – 7.13.2
    Page scroll to id: by malihu – 1.6.6
    Patreon WordPress: by Patreon – 1.3.7
    WP Post Cloner: by Evan Herman
    Ben Rothman – 0.1.1

    Redirection: by John Godley – 4.4.2
    Slider Revolution: by ThemePunch – 5.4.8.3
    Robo Gallery: by RoboSoft – 2.8.27
    Show-Hide/Collapse-Expand: by Bunte Giraffe – 1.2.2
    SSL Insecure Content Fixer: by WebAware – 2.7.2
    Sticky Menu (or Anything!) on Scroll: by Mark Senff – 2.1.1
    TaxJar – Sales Tax Automation for WooCommerce: by TaxJar – 3.0.10
    Testimonials WordPress plugin: by husamrayan – 2.1
    UpdraftPlus – Backup/Restore: by UpdraftPlus.Com
    DavidAnderson – 2.14.8.24

    Video Embed & Thumbnail Generator: by Kyle Gilman – 4.6.25
    WaveSurfer-WP: by X-Raym – 2.8
    Widget Options: by Phpbits Creative Studio – 3.7.3
    WooCommerce Advanced Free Shipping: by Jeroen Sormani – 1.1.4 – Not tested with the active version of WooCommerce
    WooCommerce Colors: by WooThemes – 1.0.7 – Not tested with the active version of WooCommerce
    WooCommerce Google Analytics Integration: by WooCommerce – 1.4.14
    WooCommerce POS Pro: by kilbot – 0.4.19 – Not tested with the active version of WooCommerce
    WooCommerce POS: by kilbot – 0.4.24
    WooCommerce Pre-Orders: by WooThemes – 1.4.5 – Not tested with the active version of WooCommerce
    WooCommerce USPS Shipping: by WooCommerce – 4.4.8 – Not tested with the active version of WooCommerce
    WooCommerce Square: by WooCommerce – 2.0.5
    WooCommerce Subscribe to Newsletter: by WooThemes – 2.3.1 – Not tested with the active version of WooCommerce
    WooCommerce: by Automattic – 3.7.1
    Yoast SEO Premium: by Team Yoast – 9.2
    WP-Optimize – Clean, Compress, Cache: by David Anderson
    Ruhani Rabin
    Team Updraft – 3.0.13

    Yoast SEO: Video: by Team Yoast – 9.2
    Yoast SEO: WooCommerce: by Team Yoast – 9.2 – Not tested with the active version of WooCommerce

    ### Inactive Plugins (0) ###

    ### Settings ###

    API Enabled: ?
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)

    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)

    Connected to WooCommerce.com: –

    ### WC Pages ###

    Shop base: ? Page not set
    Cart: #1148 – /cart/
    Checkout: #1149 – /checkout/
    My account: #1150 – /my-account/
    Terms and conditions: ? Page not set

    ### Theme ###

    Name: Muse – Child Theme
    Version: 1.0.3
    Author URL: https://grandpixels.com
    Child Theme: ?
    Parent Theme Name: Muse
    Parent Theme Version: 1.2.9
    Parent Theme Author URL: https://grandpixels.com
    WooCommerce Support: ?

    ### Templates ###

    Archive Template: Your theme has a woocommerce.php file
    you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

    Overrides: –

    ### Square ###

    Environment: Production
    Tokenization Enabled: –
    Debug Mode: Off

    ### Action Scheduler ###

    Complete: 3,491
    Oldest: 2019-09-30 17:52:30 -0600
    Newest: 2019-10-31 16:04:46 -0600

    Pending: 23
    Oldest: 2019-10-31 16:47:28 -0600
    Newest: 2019-11-04 18:03:37 -0700

    Canceled: 0
    Oldest: –
    Newest: –

    In-progress: 0
    Oldest: –
    Newest: –

    Failed: 0
    Oldest: –
    Newest: –

    `

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support con

    (@conschneider)

    Engineer

    Hi there,

    The fatal error you posted says that WooCommerce Square is failing to load it’s files. This points to your server running out of breath / timing out while trying to execute the task.

    You will probably need to upgrade your hosting plan but as a first step try increasing your PHP runtime via the PHP settings. Your hosting provider can help you with this.

    Alternatively have you tried a conflict check?

    **Before you do that, please do make a full backup!**

    Kind regards,

    Thread Starter sdk

    (@sdk)

    Thanks for the reply! It’s working now. I will revisit those troubleshooting steps in the future if this occurs again. We were not having any other issues on the site with plugins/themes so I didn’t consider PHP runtime.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘The site is experiencing technical difficulties.’ is closed to new replies.