The site has experienced a critical error.

  • Resolved Kargulo

    (@kargulo)


    1 year, 2 months ago

    Hi

    I have free version of Advanced Dynamic Pricing for WooCommerce

    I didnt use rule “-10 for all products” with exclusion for few products in last few weeks , but when I use it in last week I got site error “The site has experienced a critical error.” and main page didnt work. when i remove exclusions and rule was for all products all was fine.
    Do we have any fix for that ?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author algol.plus

    (@algolplus)

    hi

    Please, visit >WooCommerce>Status>Logs and review “fatal-error-xxx” for date when you saw fatal error. There’s a dropdown at top right corner.

    thanks, Alex

    Thread Starter Kargulo

    (@kargulo)

    logs from today :

    2023-09-11T16:22:44+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 8192 bytes) w /home/…../domains/kuzniaplakatu.pl/public_html/wp-includes/functions.php w linii 650

    for yesterday also I can see the same error, also I was playing with plugin

    • This reply was modified 1 year, 2 months ago by Kargulo.
    Plugin Author algol.plus

    (@algolplus)

    How many products you have in the shop ?

    Can you test now if removing exclusions – solve the problem ?

    Could oyu share the screenshot of the rule too ?

    Thread Starter Kargulo

    (@kargulo)

    I have 7000 products, now even rule without exclusions giving error

    Plugin Author algol.plus

    (@algolplus)

    Could you submit JSON report as new ticket to https://algolplus.freshdesk.com/ ?

    Visit >Pricing Rules>Tools to get this report.

    Thread Starter Kargulo

    (@kargulo)

    after hit report button i got “The site has experienced a critical error.” an dagain whole site is donw

    Plugin Author algol.plus

    (@algolplus)

    Can you clone live website to staging website ?

    Please, disable all plugins except WooCommerce and our plugin and check if you still have same problem.

    Plugin Support thisisirene

    (@thisisirene)

    Good day!

    As we have not heard back in a long time, I mark this thread as resolved.

    Feel free to reach out to us again if you need any help or submit a ticket to our helpdesk.

Viewing 8 replies - 1 through 8 (of 8 total)
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