the shortcode can’t use in elementor

  • Resolved akidstar

    (@akidstar)


    2 years, 10 months ago

    the [email-download download_id=”X” contact_form_id=”Y”]
    can’t uesed in elementor, why?

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author mandsconsulting

    (@mandsconsulting)

    Hi @akidstar,

    When designing the EBD plugin we didn’t have Elementor in mind, so it has never been tested with it. Unfortunately, when using plugins like Elementor for creating WP pages, the shortcode is in some ways distorted and not processed the same. If you would be able to provide a link to the page you are experiencing the issue we can still try and troubleshoot it for you, and potentially figure out what happens to the shortcode when using Elementor. If you could also provide the following:
    1. Shortcode and a URL showing the WordPress Download Monitor working successfully
    2. Shortcode and a URL showing the Contact Form 7 working successfully
    3. Shortcode and a URL showing the Email Before Download failing/succeeding
    If these URL’s/shortcodes could all be on separate pages it would help the troubleshooting process.

    Plugin Author mandsconsulting

    (@mandsconsulting)

    Hi @akidstar,

    If you still want us to look into the issue, can you please provide the information above? If we do not get a response, it will be resolved.

Viewing 2 replies - 1 through 2 (of 2 total)
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