The shipping data field disappears when receiving and sending emails.

  • Resolved enlanubecomunicacion

    (@enlanubecomunicacion)


    3 years, 4 months ago

    When updating wordpress, I have noticed that when generating an order in woocommerce the one that I receive and my client does not have the shipping address box and all the information is hidden. only the billing address appears.

    see example: https://ibb.co/FXdCcjT

    Please fix or investigate this issue.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support karlalevelup

    (@karlalevelup)

    Hello,

    Apologies for the delay in getting back to you.

    I just tried an order today and the shipping address appeared on the actual email. The shipping address should show up automatically if they were filled up on the checkout or as long as you have physical items that need shipping.

    If this is already the case and the shipping address still does not show, try the troubleshooting steps listed in this article as it is possible that you have plugins conflicting with each other.

    Hope this helps and let us know if we can assist you further.

    Kind Regards,
    Karla

Viewing 1 replies (of 1 total)
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