The shipping cost doesn’t work with some products

  • Resolved samarabriva

    (@samarabriva)


    6 months ago

    Hello to the whole community,

    On my cart, shipping costs work for some products but not for others. For information, my weight classes are correctly filled (screen 01) and the weights on the product sheets are also filled. I can’t figure out where this error is coming from. The products that don’t work on have nothing in common. I have the impression that this is random. Some products accept delivery costs, others do not.

    In screen 02 and screen 03 : The difference in checkout with one product where shipping costs works and another where it doesn’t

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Dan

    (@dangoodman)

    Hello @samarabriva,

    What is the weight of the Table Yanis product?

    Thread Starter samarabriva

    (@samarabriva)

    Hi Dan,

    Table Yanis is not a good exemple because i’ve got cancelled this product.

    I’ve got an other exemple : “Table Momo”. His weight is 20kg. But in the cart, no shipping costs.

    Thanks for your help.

    Plugin Author Dan

    (@dangoodman)

    Ok, got it.

    You don’t have a rule for 20kg orders. The “Vrac 11-20” rule catches orders up to, but not including, 20 kg. To include it, change Order Weight to “below 20kg or equal“.

    Another possible issue is the gaps between the weight ranges. No rules match, e.g., 5.5kg or 10.5kg orders. It is usually more future-proof to close the gaps:
    1st rule: Order Weight: above 0 kg or equal below 5kg
    2nd rule: Order Weight: above 5 kg or equal below 10kg
    etc.

    Thread Starter samarabriva

    (@samarabriva)

    Hi Dan

    Good Job ! Thank for your help. The problem was resolved

Viewing 4 replies - 1 through 4 (of 4 total)
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