The scroll bar doesn’t work

Hi @windslegend

I understand that the scroll bar stops working when entering an order manually.

It could be due to shortage of resources, so we need to get a better idea of your setup. Could you please share a copy of your site’s System Status? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

Secondly, are any fatal errors generated at that time? Please navigate to WooCommerce > Status > Logs and from the dropdown on the right side, please see if there are any logs starting with the words fatal-error? Please let us know what you find.

Hi

Only stops working the scroll bar from the “add product” popup window on manually orders.

I copy the status on the next message

Regards

### WordPress Environment ###

WordPress address (URL): https://conceptbycolor.com/profesional
Site address (URL): https://conceptbycolor.com/profesional
WC Version: 6.7.0
REST API Version: ? 6.7.0
WC Blocks Version: ? 7.8.3
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 1 GB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.26
PHP Post Max Size: 128 MB
PHP Time Limit: 30
PHP Max Input Vars: 3000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.7.36-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ? Tu servidor no tiene la clase SoapClient activada - puede que algunos plugins de pasarela de pago que utilizan SOAP no funcionen como se espera.
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.7.0
WC Database Prefix: cbcpro_
Tama?o total de la base de datos: 20.91MB
Tama?o de los datos de la base de datos: 15.92MB
Tama?o del índice de la base de datos: 4.99MB
cbcpro_woocommerce_sessions: Datos: 0.05MB + índice: 0.02MB + Motor InnoDB
cbcpro_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cbcpro_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cbcpro_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
cbcpro_woocommerce_order_items: Datos: 0.06MB + índice: 0.02MB + Motor InnoDB
cbcpro_woocommerce_order_itemmeta: Datos: 0.41MB + índice: 0.36MB + Motor InnoDB
cbcpro_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
cbcpro_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cbcpro_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cbcpro_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cbcpro_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cbcpro_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cbcpro_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cbcpro_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cbcpro_a2c_scripts: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cbcpro_actionscheduler_actions: Datos: 0.45MB + índice: 0.50MB + Motor InnoDB
cbcpro_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cbcpro_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cbcpro_actionscheduler_logs: Datos: 0.31MB + índice: 0.28MB + Motor InnoDB
cbcpro_ajaxsearchpro: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cbcpro_ajaxsearchpro_priorities: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cbcpro_ajaxsearchpro_statistics: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cbcpro_asp_index: Datos: 0.23MB + índice: 0.25MB + Motor InnoDB
cbcpro_asp_synonyms: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cbcpro_cli_cookie_scan: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cbcpro_cli_cookie_scan_categories: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cbcpro_cli_cookie_scan_cookies: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cbcpro_cli_cookie_scan_url: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cbcpro_cli_scripts: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cbcpro_commentmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cbcpro_comments: Datos: 0.08MB + índice: 0.09MB + Motor InnoDB
cbcpro_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cbcpro_loginizer_logs: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cbcpro_options: Datos: 5.02MB + índice: 0.14MB + Motor InnoDB
cbcpro_postmeta: Datos: 2.47MB + índice: 0.75MB + Motor InnoDB
cbcpro_posts: Datos: 3.08MB + índice: 0.13MB + Motor InnoDB
cbcpro_smush_dir_images: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cbcpro_snippets: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
cbcpro_termmeta: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
cbcpro_terms: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cbcpro_term_relationships: Datos: 0.06MB + índice: 0.02MB + Motor InnoDB
cbcpro_term_taxonomy: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cbcpro_usermeta: Datos: 1.50MB + índice: 0.64MB + Motor InnoDB
cbcpro_users: Datos: 0.08MB + índice: 0.05MB + Motor InnoDB
cbcpro_wc_admin_notes: Datos: 0.05MB + índice: 0.00MB + Motor InnoDB
cbcpro_wc_admin_note_actions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cbcpro_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cbcpro_wc_customer_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cbcpro_wc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cbcpro_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cbcpro_wc_order_product_lookup: Datos: 0.06MB + índice: 0.06MB + Motor InnoDB
cbcpro_wc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
cbcpro_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cbcpro_wc_product_attributes_lookup: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cbcpro_wc_product_download_directories: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cbcpro_wc_product_meta_lookup: Datos: 0.05MB + índice: 0.09MB + Motor InnoDB
cbcpro_wc_rate_limits: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cbcpro_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cbcpro_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cbcpro_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cbcpro_wdr_order_discounts: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cbcpro_wdr_order_item_discounts: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cbcpro_wdr_rules: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cbcpro_woocommerce_bundled_itemmeta: Datos: 0.09MB + índice: 0.09MB + Motor InnoDB
cbcpro_woocommerce_bundled_items: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cbcpro_wpmailsmtp_debug_events: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cbcpro_wpmailsmtp_tasks_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cbcpro_wpr_rucss_resources: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
cbcpro_wpr_rucss_used_css: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
cbcpro_wt_iew_action_history: Datos: 0.13MB + índice: 0.00MB + Motor InnoDB
cbcpro_wt_iew_mapping_template: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
cbcpro_yoast_indexable: Datos: 0.48MB + índice: 0.27MB + Motor InnoDB
cbcpro_yoast_indexable_hierarchy: Datos: 0.08MB + índice: 0.08MB + Motor InnoDB
cbcpro_yoast_migrations: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
cbcpro_yoast_primary_term: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
cbcpro_yoast_seo_links: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB

### Post Type Counts ###

attachment: 296
cookielawinfo: 6
custom_css: 1
nav_menu_item: 114
page: 13
popup: 3
popup_theme: 8
post: 4
product: 212
shop_coupon: 14
shop_order: 66
shop_order_refund: 3
wobd-badge-designer: 1
wp_global_styles: 1
wpcode: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (35) ###

ManageWP - Worker: por GoDaddy – 4.9.14
Ajax Search Pro: por Ernest Marcinko – 4.21.8
APICart Plugins for WooCommerce: por API2Cart – 1.0.0
Astra Pro: por Brainstorm Force – 3.6.8
Astra Widgets: por Brainstorm Force – 1.2.12
Bizum WooCommerce: por Bizum – 3.0.3
BBQ Firewall: por Jeff Starr – 20220517
Clientify: por Clientify SL – 2.0.1
Code Snippets: por Code Snippets Pro – 3.2.0
GDPR Cookie Consent: por WebToffee – 2.1.2
Duplicate Page: por mndpsingh287 – 4.4.9
Gutenslider — The last WordPress slider you will ever need.: por eedee – 5.8.2
Integración con Holded: por Holded – 3.3.4
WPCode - Insert Headers, Footers, and Code Snippets: por WPCode – 2.0.0
Loginizer: por Softaculous – 1.7.2
New User Approve: por WPExpertsio – 2.4.1
Solicitar NIF: por Enrique J. Ros – 2.5.0
Popup Maker: por Popup Maker – 1.16.7
Redsys WooCommerce: por Redsys – 3.3.0
UberMenu 3 - The Ultimate WordPress Mega Menu: por Chris Mavricos
SevenSpark – 3.7.3

Ultimate Addons for Gutenberg: por Brainstorm Force – 1.25.6
User Role Editor: por Vladimir Garagulya – 4.63
User Switching: por John Blackbourn y colaboradores – 1.6.0
Checkout Field Editor for WooCommerce: por ThemeHigh – 1.6.1
WooCommerce Country Restrictions - Advanced Pro: por WP Super Admins – 1.13.1.1
Woo Discount Rules PRO 2.0: por Flycart – 2.4.0
Woo Discount Rules: por Flycart – 2.4.3
Pay for Payment for WooCommerce: por Karolína Vysko?ilová – 2.1.7
WooCommerce Product Bundles: por SomewhereWarm – 6.2.4
WooCommerce: por Automattic – 6.7.0
Yoast SEO: por Equipo Yoast – 19.3
WP Mail SMTP: por WPForms – 3.5.1
WP Rocket: por WP Media – 3.10.5
Smush: por WPMU DEV – 3.10.3
Zapier for WordPress: por Zapier – 1.0.4

### Inactive Plugins (0) ###

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

ManageWP - Worker Loader: por GoDaddy – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: bundle (bundle)
external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Base de la tienda: #25 - /
Carrito: #26 - /carrito/
Finalizar compra: #27 - /finalizar-compra/
Mi cuenta: #28 - /mi-cuenta/
Términos y condiciones: #29 - /condiciones-compra-online/

### Theme ###

Name: Astra
Version: 3.8.2 (la actualización a la versión 3.9.0 está disponible)
Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

WooCommerce Support: ?

### Templates ###

Overrides: –

### Product Bundles ###

Database Version: 6.2.4
Template Overrides: –

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-07-25 09:59:30 +02:00
Options: ?
Notes: 57
Onboarding: completed

### Action Scheduler ###

Completo: 1.416
Oldest: 2022-06-27 09:19:45 +0200
Newest: 2022-07-25 11:34:34 +0200

Fallida: 2
Oldest: –
Newest: –

Pendiente: 1
Oldest: 2022-07-25 16:02:49 +0200
Newest: 2022-07-25 16:02:49 +0200

### Status report information ###

Generated at: 2022-07-25 11:34:51 +02:00

Hi @windslegend ,

Thanks for providing the Status report.

Please could you perform the same actions, with the browser console open to see if there are any errors being displayed, and then share a screenshot of this in your response here.

Snipboard.io?is recommended for easily sharing screenshots – please follow the instructions on that page, then paste the URL in this thread.

Thanks!

Hello,

Thanks for sending the system status report.

Name: Astra
Version: 3.8.2 (la actualización a la versión 3.9.0 está disponible)

You will want to update your theme, then check again.

Also, you can temporarily switch your theme to Storefront, then check if the issue persists.

To isolate the issue, you can perform a full conflict test, as explained below:
https://docs.woocommerce.com/document/how-to-test-for-conflicts/

Please let us know if this worked for you.