The same mail is sent every 2 minutes

  • Resolved agunda

    (@agunda)


    4 months, 2 weeks ago

    I had a refund to a customer and this e-mail message is sent to me every 2 minutes. Where can I stop this?
    Many thanks and best regards

    Chriss

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support M Haseeb

    (@haseeb0001)

    Hi @agunda

    I hope you are doing well.

    Please share more details about your case. Which emails are you receiving? Are you using a contact form, or are you receiving emails directly?

    Thanks and regards,
    Support Team – WPExperts??

    Thread Starter agunda

    (@agunda)

    Hi,

    direkt aus dem Shop, nach der PayPal Rückerstattung:

    “Die Bestellung #142104 wurde als ?rückerstattet“ markiert – PayPal-Ursachencode: refund”

    Plugin Support M Haseeb

    (@haseeb0001)

    It seems like another plugin is triggering the email. You need to debug the issue to find the root cause, identifying which plugin is triggering the email. Once identified, you can disable that plugin or its email functionality.

    Thread Starter agunda

    (@agunda)

    Hi,
    I’m not sure about the connection, but the problem is over once the permalinks have been updated. Maybe it was just a coincidence in timing.

    But thank you and best wishes
    Chriss

    Plugin Support M Haseeb

    (@haseeb0001)

    Great, thanks for letting me know.

Viewing 5 replies - 1 through 5 (of 5 total)
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