• Resolved billalben

    (@billalben)


    Hello,
    I hope you are doing well.
    Please, can you help me?

    My problem is when I come to do “Forget Password” on my website, I putted the username and I received the link of changing password, but when I clicked on the link to change the password, it redirect me to write the username again for sending to the link of changing the password.

    The supposed it’s redirect me to reset a new password not to Repeat the process again.

    The page I need help with: [log in to see the link]

Viewing 14 replies - 1 through 14 (of 14 total)
  • Thread Starter billalben

    (@billalben)

    Hi @billalben

    1. Please try the process in incognito mode of your browser.

    2. Clear your browser’s cache as explained in this guide: https://wordpress.com/support/browser-issues/#clearing-your-browser-cache

    If these don’t help resolve the issue then please let us know whether you are able to reset your password on a PC.

    Plugin Support Sérgio L. a11n

    (@csnlima)

    Hi @billalben,

    As a first step, to get a better understanding of your setup, could you please share a copy of your site’s System Status?

    You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, paste it here in your response.

    Thanks

    Thread Starter billalben

    (@billalben)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://brainoredu.com
    Site address (URL): https://brainoredu.com
    WC Version: 6.1.0
    REST API Version: ? 6.1.0
    WC Blocks Version: ? 6.5.1
    Action Scheduler Version: ? 3.4.0
    WC Admin Version: ? 3.0.3
    Log Directory Writable: ?
    WP Version: 5.8.3
    WP Multisite: –
    WP Memory Limit: 512 MB
    WP Debug Mode: –
    WP Cron: ?
    Language: en_US
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.27
    PHP Post Max Size: 260 MB
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.81.0
    OpenSSL/1.1.1m
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.23-23
    Max Upload Size: 260 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
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    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    flatsome/woocommerce/content-product_cat.php
    
    ### Action Scheduler ###
    
    Complete: 181
    Oldest: 2021-12-19 00:46:33 +0000
    Newest: 2022-01-18 15:08:30 +0000
    
    Pending: 9
    Oldest: 2022-01-19 03:39:35 +0000
    Newest: 2022-01-25 03:38:21 +0000
    
    ### Status report information ###
    
    Generated at: 2022-01-18 22:22:31 +00:00
    
    Thread Starter billalben

    (@billalben)

    
    ### WordPress Environment ###
    
    WordPress address (URL): https://brainoredu.com
    Site address (URL): https://brainoredu.com
    WC Version: 6.1.0
    REST API Version: ? 6.1.0
    WC Blocks Version: ? 6.5.1
    Action Scheduler Version: ? 3.4.0
    WC Admin Version: ? 3.0.3
    Log Directory Writable: ?
    WP Version: 5.8.3
    WP Multisite: –
    WP Memory Limit: 512 ????????
    WP Debug Mode: –
    WP Cron: ?
    Language: ar
    External object cache: –
    
    ### Server Environment ###
    
    Server Info: Apache
    PHP Version: 7.4.27
    PHP Post Max Size: 260 ????????
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    cURL Version: 7.81.0
    OpenSSL/1.1.1m
    
    SUHOSIN Installed: –
    MySQL Version: 5.7.23-23
    Max Upload Size: 260 ????????
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ?
    
    ### Database ###
    
    WC Database Version: 6.1.0
    WC Database Prefix: 5G2_
    ?????? ??? ????? ????????: 125.51MB
    ??? ?????? ????? ????????: 109.05MB
    ??? ???? ????? ????????: 16.46MB
    5G2_woocommerce_sessions: ????????: 2.02 ?.?. + ??????: 0.06 ?.?. + ?????? InnoDB
    5G2_woocommerce_api_keys: ????????: 0.02 ?.?. + ??????: 0.03 ?.?. + ?????? InnoDB
    5G2_woocommerce_attribute_taxonomies: ????????: 0.02 ?.?. + ??????: 0.02 ?.?. + ?????? InnoDB
    5G2_woocommerce_downloadable_product_permissions: ????????: 0.02 ?.?. + ??????: 0.06 ?.?. + ?????? InnoDB
    5G2_woocommerce_order_items: ????????: 0.02 ?.?. + ??????: 0.02 ?.?. + ?????? InnoDB
    5G2_woocommerce_order_itemmeta: ????????: 0.05 ?.?. + ??????: 0.03 ?.?. + ?????? InnoDB
    5G2_woocommerce_tax_rates: ????????: 0.02 ?.?. + ??????: 0.06 ?.?. + ?????? InnoDB
    5G2_woocommerce_tax_rate_locations: ????????: 0.02 ?.?. + ??????: 0.03 ?.?. + ?????? InnoDB
    5G2_woocommerce_shipping_zones: ????????: 0.02 ?.?. + ??????: 0.00 ?.?. + ?????? InnoDB
    5G2_woocommerce_shipping_zone_locations: ????????: 0.02 ?.?. + ??????: 0.03 ?.?. + ?????? InnoDB
    5G2_woocommerce_shipping_zone_methods: ????????: 0.02 ?.?. + ??????: 0.00 ?.?. + ?????? InnoDB
    5G2_woocommerce_payment_tokens: ????????: 0.02 ?.?. + ??????: 0.02 ?.?. + ?????? InnoDB
    5G2_woocommerce_payment_tokenmeta: ????????: 0.02 ?.?. + ??????: 0.03 ?.?. + ?????? InnoDB
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    5G2_actionscheduler_groups: ????????: 0.02 ?.?. + ??????: 0.02 ?.?. + ?????? InnoDB
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    5G2_atum_order_items: ????????: 0.02 ?.?. + ??????: 0.02 ?.?. + ?????? InnoDB
    5G2_atum_product_data: ????????: 0.02 ?.?. + ??????: 0.05 ?.?. + ?????? InnoDB
    5G2_bb_email_queue: ????????: 0.02 ?.?. + ??????: 0.00 ?.?. + ?????? InnoDB
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    5G2_bp_notifications: ????????: 0.02 ?.?. + ??????: 0.11 ?.?. + ?????? InnoDB
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    5G2_bp_xprofile_meta: ????????: 0.02 ?.?. + ??????: 0.03 ?.?. + ?????? InnoDB
    5G2_bp_zoom_meetings: ????????: 0.02 ?.?. + ??????: 0.05 ?.?. + ?????? InnoDB
    5G2_bp_zoom_meeting_meta: ????????: 0.02 ?.?. + ??????: 0.03 ?.?. + ?????? InnoDB
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    5G2_bp_zoom_webinar_meta: ????????: 0.02 ?.?. + ??????: 0.03 ?.?. + ?????? InnoDB
    5G2_bp_zoom_webinar_recordings: ????????: 0.02 ?.?. + ??????: 0.03 ?.?. + ?????? InnoDB
    5G2_commentmeta: ????????: 0.02 ?.?. + ??????: 0.03 ?.?. + ?????? InnoDB
    5G2_comments: ????????: 0.02 ?.?. + ??????: 0.09 ?.?. + ?????? InnoDB
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    5G2_icl_flags: ????????: 0.02 ?.?. + ??????: 0.02 ?.?. + ?????? InnoDB
    5G2_icl_languages: ????????: 0.02 ?.?. + ??????: 0.03 ?.?. + ?????? InnoDB
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    5G2_icl_node: ????????: 0.02 ?.?. + ??????: 0.00 ?.?. + ?????? InnoDB
    5G2_icl_reminders: ????????: 0.02 ?.?. + ??????: 0.00 ?.?. + ?????? InnoDB
    5G2_icl_strings: ????????: 6.52 ?.?. + ??????: 8.00 ?.?. + ?????? InnoDB
    5G2_icl_string_batches: ????????: 0.02 ?.?. + ??????: 0.00 ?.?. + ?????? InnoDB
    5G2_icl_string_packages: ????????: 0.02 ?.?. + ??????: 0.00 ?.?. + ?????? InnoDB
    5G2_icl_string_pages: ????????: 0.02 ?.?. + ??????: 0.03 ?.?. + ?????? InnoDB
    5G2_icl_string_positions: ????????: 1.52 ?.?. + ??????: 0.22 ?.?. + ?????? InnoDB
    5G2_icl_string_status: ????????: 0.02 ?.?. + ??????: 0.02 ?.?. + ?????? InnoDB
    5G2_icl_string_translations: ????????: 0.13 ?.?. + ??????: 0.03 ?.?. + ?????? InnoDB
    5G2_icl_string_urls: ????????: 0.02 ?.?. + ??????: 0.02 ?.?. + ?????? InnoDB
    5G2_icl_translate: ????????: 1.52 ?.?. + ??????: 0.05 ?.?. + ?????? InnoDB
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    5G2_icl_translations: ????????: 0.13 ?.?. + ??????: 0.30 ?.?. + ?????? InnoDB
    5G2_icl_translation_batches: ????????: 0.02 ?.?. + ??????: 0.00 ?.?. + ?????? InnoDB
    5G2_icl_translation_downloads: ????????: 0.02 ?.?. + ??????: 0.00 ?.?. + ?????? InnoDB
    5G2_icl_translation_status: ????????: 1.52 ?.?. + ??????: 0.02 ?.?. + ?????? InnoDB
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    5G2_itsec_bans: ????????: 0.02 ?.?. + ??????: 0.03 ?.?. + ?????? InnoDB
    5G2_itsec_dashboard_events: ????????: 0.02 ?.?. + ??????: 0.02 ?.?. + ?????? InnoDB
    5G2_itsec_distributed_storage: ????????: 6.02 ?.?. + ??????: 0.02 ?.?. + ?????? InnoDB
    5G2_itsec_fingerprints: ????????: 0.02 ?.?. + ??????: 0.03 ?.?. + ?????? InnoDB
    5G2_itsec_geolocation_cache: ????????: 0.02 ?.?. + ??????: 0.03 ?.?. + ?????? InnoDB
    5G2_itsec_lockouts: ????????: 0.02 ?.?. + ??????: 0.08 ?.?. + ?????? InnoDB
    5G2_itsec_logs: ????????: 10.52 ?.?. + ??????: 0.33 ?.?. + ?????? InnoDB
    5G2_itsec_mutexes: ????????: 0.02 ?.?. + ??????: 0.02 ?.?. + ?????? InnoDB
    5G2_itsec_opaque_tokens: ????????: 0.02 ?.?. + ??????: 0.02 ?.?. + ?????? InnoDB
    5G2_itsec_temp: ????????: 0.02 ?.?. + ??????: 0.06 ?.?. + ?????? InnoDB
    5G2_itsec_user_groups: ????????: 0.02 ?.?. + ??????: 0.00 ?.?. + ?????? InnoDB
    5G2_learndash_pro_quiz_category: ????????: 0.02 ?.?. + ??????: 0.00 ?.?. + ?????? InnoDB
    5G2_learndash_pro_quiz_form: ????????: 0.02 ?.?. + ??????: 0.02 ?.?. + ?????? InnoDB
    5G2_learndash_pro_quiz_lock: ????????: 0.02 ?.?. + ??????: 0.00 ?.?. + ?????? InnoDB
    5G2_learndash_pro_quiz_master: ????????: 0.02 ?.?. + ??????: 0.00 ?.?. + ?????? InnoDB
    5G2_learndash_pro_quiz_prerequisite: ????????: 0.02 ?.?. + ??????: 0.00 ?.?. + ?????? InnoDB
    5G2_learndash_pro_quiz_question: ????????: 0.02 ?.?. + ??????: 0.03 ?.?. + ?????? InnoDB
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    5G2_learndash_pro_quiz_statistic_ref: ????????: 0.02 ?.?. + ??????: 0.03 ?.?. + ?????? InnoDB
    5G2_learndash_pro_quiz_template: ????????: 0.02 ?.?. + ??????: 0.00 ?.?. + ?????? InnoDB
    5G2_learndash_pro_quiz_toplist: ????????: 0.02 ?.?. + ??????: 0.00 ?.?. + ?????? InnoDB
    5G2_learndash_user_activity: ????????: 0.02 ?.?. + ??????: 0.13 ?.?. + ?????? InnoDB
    5G2_learndash_user_activity_meta: ????????: 0.02 ?.?. + ??????: 0.03 ?.?. + ?????? InnoDB
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    5G2_litespeed_img_optm: ????????: 1.50 ?.?. + ??????: 0.66 ?.?. + ?????? InnoDB
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    5G2_yoast_primary_term: ????????: 0.02 ?.?. + ??????: 0.03 ?.?. + ?????? InnoDB
    5G2_yoast_seo_links: ????????: 0.17 ?.?. + ??????: 0.11 ?.?. + ?????? InnoDB
    
    ### Post Type Counts ###
    
    attachment: 1418
    blocks: 5
    bp-email: 69
    custom_css: 3
    elementor_library: 7
    envato_tk_import: 6
    nav_menu_item: 37
    oembed_cache: 3
    page: 42
    post: 16
    product: 78
    sfwd-courses: 7
    sfwd-lessons: 3
    sfwd-topic: 2
    shop_order: 19
    wpcf7_contact_form: 1
    wpforms: 2
    
    ### Security ###
    
    Secure connection (HTTPS): ?
    Hide errors from visitors: ?
    
    ### Active Plugins (33) ###
    
    WPML Multilingual CMS: ?????? OnTheGoSystems – 4.5.2
    Automatic Translate Addon For Loco Translate: ?????? Cool Plugins – 2.2.3
    iThemes Security: ?????? iThemes – 8.0.2
    BuddyBoss Platform Pro: ?????? BuddyBoss – 1.1.9
    BuddyBoss Platform: ?????? BuddyBoss – 1.8.5
    Contact Form 7: ?????? Takayuki Miyoshi – 5.5.3
    Elementor Pro: ?????? Elementor.com – 3.5.2
    Elementor: ?????? Elementor.com – 3.5.3
    ElementsKit Lite: ?????? Wpmet – 2.5.2
    Imagify: ?????? WP Media – 1.10
    LearnDash LMS - Course Grid: ?????? LearnDash – 2.0.4
    Loco Translate: ?????? Tim Whitlock – 2.5.7
    Nextend Social Login: ?????? Nextendweb – 3.1.3
    NSL Avatars for BuddyBoss: ?????? Laszlo Szalvak – 1.0
    Premium Addons for Elementor: ?????? Leap13 – 4.8.3
    Sassy Social Share: ?????? Team Heateor – 3.3.38
    Rank Math SEO: ?????? Rank Math – 1.0.80
    LearnDash LMS: ?????? LearnDash – 3.2.3.6
    Smart Slider 3: ?????? Nextend – 3.5.1.2
    UpdraftPlus - Backup/Restore: ?????? UpdraftPlus.Com
    DavidAnderson – 1.22.1
    
    CURCY - WooCommerce Multi Currency Premium: ?????? VillaTheme – 2.1.24
    WooCommerce ????? ??????: ?????? OnTheGoSystems – 4.12.4
    WooCommerce Recommendation Engine: ?????? Element Stark – 3.2.7
    WooCommerce: ?????? Automattic – 6.1.0
    Wordfence Security: ?????? Wordfence – 7.5.7
    WP-Optimize - Clean, Compress, Cache: ?????? David Anderson
    Ruhani Rabin
    Team Updraft – 3.2.1
    
    WP Rocket: ?????? WP Media – 3.10
    Social Chat: ?????? QuadLayers – 5.0.0
    WPForms Lite: ?????? WPForms – 1.7.2
    WPML Media: ?????? OnTheGoSystems – 2.7.0
    WPML String Translation: ?????? OnTheGoSystems – 3.2.0
    WP WC User Registration: ?????? CodeIncept – 1.0.7
    ????? ????? ??????? ?YITH WooCommerce Wishlist: ?????? YITH – 3.5.0
    
    ### Inactive Plugins (5) ###
    
    Essential Addons for Elementor: ?????? WPDeveloper – 5.0.1
    LiteSpeed Cache: ?????? LiteSpeed Technologies – 4.4.7
    PayPal Express Checkout Payment Gateway for WooCommerce ( Basic ): ?????? WebToffee – 1.6.6
    WPML Translation Management: ?????? OnTheGoSystems – 2.10.8
    Yoast SEO: ?????? Team Yoast – 17.9
    
    ### Dropin Plugins (3) ###
    
    advanced-cache.php: advanced-cache.php
    db-error.php: db-error.php
    maintenance.php: maintenance.php
    
    ### Must Use Plugins (4) ###
    
    Elementor Safe Mode: ?????? Elementor.com – 1.0.0
    Endurance Page Cache: ?????? Mike Hansen – 2.2
    LearnDash LMS Multisite: ?????? LearnDash – 1.0.0
    SSO: ?????? Garth Mortensen
    Mike Hansen – 0.3
    
    ### Settings ###
    
    API Enabled: –
    Force SSL: –
    Currency: USD ($)
    Currency Position: left
    Thousand Separator: ,
    Decimal Separator: .
    Number of Decimals: 2
    Taxonomies: Product Types: external (external)
    grouped (grouped)
    simple (simple)
    variable (variable)
    
    Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
    exclude-from-search (exclude-from-search)
    featured (featured)
    outofstock (outofstock)
    rated-1 (rated-1)
    rated-2 (rated-2)
    rated-3 (rated-3)
    rated-4 (rated-4)
    rated-5 (rated-5)
    
    Connected to WooCommerce.com: –
    
    ### WC Pages ###
    
    ??????: #1486 - https://brainoredu.com/shop/
    ?????: #27 - https://brainoredu.com/cart/
    ????? ?????: #2082 - https://brainoredu.com/checkout/
    ???? ?????: #29 - https://brainoredu.com/my-account/
    ?????? ????????: ? ?? ????? ?????? ??????? ???? ?????? ??? ??????
    
    ### Theme ###
    
    Name: Flatsome Child
    Version: 3.0
    Author URL: 
    Child Theme: ?
    Parent Theme Name: Flatsome
    Parent Theme Version: 3.15.3
    Parent Theme Author URL: https://www.uxthemes.com/
    WooCommerce Support: ?
    
    ### Templates ###
    
    Overrides: flatsome/woocommerce/archive-product.php
    flatsome/woocommerce/cart/cart-empty.php
    flatsome/woocommerce/cart/cart-shipping.php
    flatsome/woocommerce/cart/cart.php
    flatsome/woocommerce/checkout/form-checkout.php
    flatsome/woocommerce/checkout/form-coupon.php
    flatsome/woocommerce/checkout/terms.php
    flatsome/woocommerce/checkout/thankyou.php
    flatsome/woocommerce/content-product-cat.php
    flatsome/woocommerce/content-product.php
    flatsome/woocommerce/content-single-product.php
    flatsome/woocommerce/content-widget-product.php
    flatsome/woocommerce/global/breadcrumb.php
    flatsome/woocommerce/global/quantity-input.php
    flatsome/woocommerce/global/wrapper-end.php
    flatsome/woocommerce/global/wrapper-start.php
    flatsome/woocommerce/loop/loop-end.php
    flatsome/woocommerce/loop/loop-start.php
    flatsome/woocommerce/loop/pagination.php
    flatsome/woocommerce/loop/result-count.php
    flatsome/woocommerce/loop/sale-flash.php
    flatsome/woocommerce/myaccount/form-login.php
    flatsome/woocommerce/myaccount/navigation.php
    flatsome/woocommerce/notices/error.php
    flatsome/woocommerce/notices/notice.php
    flatsome/woocommerce/notices/success.php
    flatsome/woocommerce/product-searchform.php
    flatsome/woocommerce/single-product/photoswipe.php
    flatsome/woocommerce/single-product/price.php
    flatsome/woocommerce/single-product/product-image.php
    flatsome/woocommerce/single-product/product-thumbnails.php
    flatsome/woocommerce/single-product/rating.php
    flatsome/woocommerce/single-product/related.php
    flatsome/woocommerce/single-product/review.php
    flatsome/woocommerce/single-product/sale-flash.php
    flatsome/woocommerce/single-product/share.php
    flatsome/woocommerce/single-product/short-description.php
    flatsome/woocommerce/single-product/tabs/tabs.php
    flatsome/woocommerce/single-product/title.php
    flatsome/woocommerce/single-product/up-sells.php
    flatsome/woocommerce/single-product-reviews.php
    flatsome/woocommerce/single-product.php
    flatsome/woocommerce/content-product_cat.php
    
    ### Action Scheduler ###
    
    ?????: 181
    Oldest: 2021-12-19 00:46:33 +0000
    Newest: 2022-01-18 15:08:30 +0000
    
    ??? ????????: 9
    Oldest: 2022-01-19 03:39:35 +0000
    Newest: 2022-01-25 03:38:21 +0000
    
    ### Status report information ###
    
    Generated at: 2022-01-18 22:24:05 +00:00
    
    Thread Starter billalben

    (@billalben)

    The first report for the English version.
    The second report for the Arabic version.

    Hey @billalben,

    Thanks for sharing your System Status Report.

    This kind of problem is often caused by a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict. You can find a more detailed explanation on how to do a conflict test here.

    Kind regards,

    Thread Starter billalben

    (@billalben)

    Hi @martynmjones

    Thank you so much for your suggestions, I’ll try it to figure out the problem come from.

    Best regards.

    Hi @billalben

    Sounds good! Let us know how it goes.

    BTW, have you tried the browser related troubleshooting steps provided earlier?

    Thread Starter billalben

    (@billalben)

    Hi @margaretwporg

    I tested it in a new device and it work great, but I will test it in the device that the problem was in again.

    Plugin Support Chris Moreira – a11n

    (@chrism245)

    Hi @billalben!

    If the problem persists still with the other device, I would suggest clearing your browser’s cache as explained in this guide: https://wordpress.com/support/browser-issues/#clearing-your-browser-cache/.

    Thread Starter billalben

    (@billalben)

    Hi @chrism245

    Thank you for your interest.

    All things seems good for now.

    Thank you for your help again.
    Kind regards.

    Glad to hear that it’s sorted out!

    I’m marking this thread as resolved. If you have further questions, feel free to create a new thread.

    Thread Starter billalben

    (@billalben)

    Hi @margaretwporg

    Definitely, If was there any question I’ll contact you.

    Best regards.

Viewing 14 replies - 1 through 14 (of 14 total)
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