The request to the authentication proxy has failed with an error: a site with th

  • Resolved delaner

    (@delaner)


    1 year, 6 months ago

    “The request to the authentication proxy has failed with an error: a site with the given URL already exists Get help.”

    The help article is useless. Site Kit has been operating successfully on this site for well over a year. Just started happening last round of updates a little over a month ago. Latest update did not resolve.

    No way to Reset; this prompt comes on Site Kit dashboard load.

    Uninstalled, reinstalled. Uninstalled, deleted, reinstalled. No joy.

    Thanks for your help!

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Adam Dunnage

    (@adamdunnage)

    Hi?@delaner thanks for opening a support topic and explaining the issue. Does the same occur if you temporarily modify your site title via?Settings > General > Site Title?and then try once more? You can add a single extra character to your site title, and revert back after attempting Site Kit setup.

    Could I also check if you have recently changed your domain or admin path for your website? If yes, could I also ask you to try switching back to the previous structure and perform a?Site Kit reset? You can still reset by going to Tools > Available Tools > Reset Site Kit. Once reset, switch back to the new structure and set up Site Kit.

    Let me know how you get on with the above.

    Thread Starter delaner

    (@delaner)

    Adam,

    THANK YOU! Great idea. Unfortunately, it didn’t work. I changed the site title, attempted set up, same error. I changed it back, attempted set up, same error.

    I have not recently changed my domain or admin path.

    However, I did not know about Tools > Available Tools > Reset Site Kit. That worked! Thanks for your help. These suggestions should definitely be added to the help page I tried to use before.

Viewing 2 replies - 1 through 2 (of 2 total)
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