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Hi @marbs,

Thanks for reaching out. As it sounds like you may have moved from staging to live, without having reset the plugin beforehand, it may be a case that the site URL registered for your site while connected remains your staging site URL. So we can determine more on this, and provide you with appropriate troubleshooting suggestions, please share the following:

1. Your Site Health information. You can use this form to share privately if preferred. Under the additional comments, it would be great if you can mention you’re staging site URL.
2. When you mention you don’t see any reset option under “Tools > Available Tools > Reset Site Kit” is this with Site Kit already activated, and is this the same with your staging site, which you may still have access to?

Let me know if you have any questions with the above.

Hi @jamesosborne I have submitted the form.

“When you mention you don’t see any reset option under “Tools > Available Tools > Reset Site Kit” is this with Site Kit already activated?” Yes

“Is this the same with your staging site, which you may still have access to?” Yes, it is the same as the staging site and no the staging is no longer available.

Awaiting your response

Many thanks for sharing the additional insights. As I suspect the site URL on the Site Kit service doesn’t match your current URL, despite this appearing within your provided Site Health information, please share the following and I can check this with the team:

1. Your old stage site URL.
2. A recording of your setup experience. I ask as it’s possible there will be a callback URL during set up, refencing your domain name, during setup. This may include your previously connected staging site URL. You can use a service such as RecordIt or JumpShare to share a recording.

Feel free to share the above information privately if you wish, using the same form previously used when sharing your Site Health information. I can then check your case with the team.

Regarding no option to reset Site Kit appearing, your Site Health information report didn’t include your full Site Health information, only the Site Kit specific details. For that reason I can’t determine any known plugin conflict or other information. You may wish to check does your Reset Site Kit option appear when following the steps below:

1. Login to your site from a Chrome browser incognito window
2. Install and activate the Health Check & Troubleshooting plugin.
3. Navigate to “Plugins > Health Check & Troubleshooting > Troubleshoot”.
4. From the same screen click on the “Available Plugins” tab at the top right and then click on the “Enable” option next to “Site Kit by Google”
5. Check for the “Tools > Available Tools > Reset Site Kit” option once more. If it appears please go ahead and reset.

Let me know if you have any questions with the above.

Hi @jamesosborne and thank you for your information.

I find that I have to go through too much effort because of a plugin not working.

Information request

I want to know where I can find the data in the database the plugin deposits. So that I can manually reset it by clearing all data from my database.

Awaiting your response.

Hi @marbs,

I appreciate that the suggestions above can be time consuming. I am happy to discuss your case with the team if you wish, to check whether this is anything that can be done on our side that may allow you to proceed with Site Kit set up. Within you having the reset option available, which is unusual, I can’t be certain any troubleshooting suggestion I may provide will allow you to proceed.

I want to know where I can find the data in the database the plugin deposits. So that I can manually reset it by clearing all data from my database.

Great question! Site Kit pulls the information from users Google account, using the various service APIs (Search Console, Google Analytics etc). For that reason there is no such information stored within a users WordPress database.

If you do wish for me to check your particular set up with the team please let me know.

Dear @jamesosborne thank you for your reply. I have provided you more information via the form. I also made a screen capture.

Awaiting your response.

Many thanks for sharing, very useful to see what’s occurring. If you’ve migrated the site from staging, I suspect the issue could be twofold. The first issue could be that when migrating to your new site, Site Kit was already connected, with the staging site URL. The second may be that Site Kit was used on your current domain at some point, before then importing another site (with Site Kit connected).

I’ve been able to recreate the same behavior as you’re encountering on a test site, so I’m happy to check this with the team. I’ll have an update for you on this early next week. I don’t want to provide you with further troubleshooting suggestions that may not allow you to proceed.

Note that from reviewing your video I also didn’t see you clicking on the “Available Tools” option (Tools > Available Tools). It’s only when you click on this does the “Reset Site Kit” option appear, it’s not one of the menu items under the “Tools” main menu. If you’ve already checked and this doesn’t appear it might be useful to perform the troubleshooting steps I advised above, using the Health Check & Troubleshooting plugin. If you can get to the reset option please go ahead and do so.

I’ll keep you updated once the team have an opportunity to review your site. Thanks for your patience on this, and appreciate the troubleshooting steps you’ve provided so far.

“Note that from reviewing your video I also didn’t see you clicking on the “Available Tools” option (Tools > Available Tools)”

@jamesosborne OMG there is the reset toolkit. The issue is resolved!

This makes me happy.

Have a great weekend

Glad to hear that worked, great news!

If you run into any further errors or warnings be sure to reach out. In addition, once you’re had a chance to test out the Site Kit dashboards we’d love to hear your plugin feedback, in the form of a review.