The registration form does not create a new contact in the Mailchimp audience.

Hi @kildom

I hope you are fine today.

Sorry to hear about your inconvenience. Regarding the issue, I just checked on my side and the registration form is working fine and created the audience in my Mailchimp audience list. Please check the screencast, https://d.pr/v/mUuEO3

For understanding the scenario, can you please go through a plugin conflict test,

You can check for Plugin conflicts by deactivating all the third-party plugins one by one except for Essential Addons and dependent plugins. Simply go to your WordPress Dashboard and navigate to wp-admin -> Plugins and then, deactivate other Plugins.

Check the issue still persists or not. Let me know how its going.

Thanks & regards

Hi @kildom

This is just a follow-up message, as we did not hear from you since our last message. Did you go through the process we mentioned earlier? Is the issue you are facing still persist?

Looking forward to hearing from you.

Have a nice day.

Regards

Hi @kildom

I hope you are fine today. Can you please tell me, are you still facing the issue? Please let us know the status, after going through the previously mentioned process.

Have a nice day.

Thanks & regards

I have tried what you were telling me about deactivating plugins, but the result is the same, I do not subscribe the user in the audience.

https://danielmurcia.com/laboratorio/captura-para-essencial-addons/

• This reply was modified 1 year, 8 months ago by kildom.

Hi,

I have checked again and its working on our end.

Just for testing purposes can you please create a page and add our only MailChimp addon (https://d.pr/i/vkj539), and checked whether emails are subscribed or not?

Again, can you please make sure that your entered MailChimp API in our addon settings is similar to the options table? You can check this option table data this way, your-domain/wp-admin/options.php
Find the mail chimp API.
Please check this screencast (https://d.pr/v/3oK3PI) for details.

Let me know how it’s going.

Thanks for your patience and nice cooperation.

Regards

Hi @kildom

I hope you are fine today.

This is just another follow-up since our last reply. Did you go through the process mentioned in my last reply? Can you please share the status?

Thanks & regards

Hi @kildom

I hope you are fine today.
Can you please let us know the status of your issue? Are you still facing the issue?

Looking forward to hearing from you.

Regards

Hi @kildom

Hope you are doing well.

We have not heard back from you since our last correspondence, ?Assuming that the issue is fixed now and for that reason, I’m marking it as resolved.

if you still require further assistance from us, let us know.

Have a nice day.