The referrer, relay response or receipt link URL is invalid.

  • I am getting this error when attempting to checkout:
    The following errors have occurred.
    (14) The referrer, relay response or receipt link URL is invalid.

    I’ve read several posts on the same or similar issues, but no solution is published anywhere that I could find. Also, I have debug mode on, but no log file is being created.

    Need to get this resolved asap. I can email you the link to the site if you need to see the error.

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter pointbweb

    (@pointbweb)

    3 days, still waiting. I imagine this is a common problem with an easy fix that you should at least publish info about in your documentation or here on the support forum.

    Thread Starter pointbweb

    (@pointbweb)

    5 days…

    Thread Starter pointbweb

    (@pointbweb)

    SIXTEEN DAYS! … Is anybody even paying attention to your support forum??

    Plugin Author YITHEMES

    (@yithemes)

    Hello there,

    I hope you’re doing well ??

    Seems is not an issue related to the plugin. Error 14 may also occur if you try to submit x_receipt_link_url and x_relay_url simultaneously, instead of choosing a receipt method.

    Remove one of them and they should work. Also, from your Authorize.net account try the following:

    To add a valid Response/Receipt URL:

    1.-Log into the Merchant Interface at https://account.authorize.net.
    2.-Click Account from the main toolbar.
    3.-Click Response/Receipt URLs under
    4.-Transaction Format Settings.
    5.-Click Add URL.
    6.-Enter your Response URL.
    7.-Click Submit

    Please try it and let me know if this solution help you.

    Have a good day.

    Thread Starter pointbweb

    (@pointbweb)

    I have no idea what you mean by “if you try to submit x_receipt_link_url and x_relay_url” – I am not “submitting” anything – your plugin is. Remove one of WHAT? WHERE?? And WHAT would be a “valid Response/Receipt URL”? and WHY do I need to put those in – shouldn’t your plugin send the appropriate URL to return the customer to the site?

    Also, what about the debug log not working?? PLEASE don’t make me wait another two weeks for a reply.

    Thread Starter pointbweb

    (@pointbweb)

    6 more days… ??

Viewing 6 replies - 1 through 6 (of 6 total)
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