The products are not syncing

Hi @thisurajay,

Thanks for the screencast!

Could you please share a copy of your site’s System Status to help us understand your setup and help further?

You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”. Once you’ve done that, you can paste it here.

### WordPress Environment ###

WordPress address (URL): https://allude.lk
Site address (URL): https://allude.lk
WC Version: 5.0.0
REST API Version: ? 5.0.0
WC Blocks Version: ? 4.0.0
Here you go

Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.9.0
Log Directory Writable: ?
WP Version: ? 5.6.2 - There is a newer version of WordPress available (5.7)
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.15
PHP Post Max Size: 128 MB
PHP Time Limit: 600
PHP Max Input Vars: 1000
cURL Version: 7.74.0
OpenSSL/1.1.1i

SUHOSIN Installed: –
MySQL Version: 5.7.33-log
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 5.0.0
WC Database Prefix: 18813_
Total Database Size: 13.56MB
Database Data Size: 11.01MB
Database Index Size: 2.55MB
18813_woocommerce_sessions: Data: 0.19MB + Index: 0.02MB + Engine InnoDB
18813_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
18813_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
18813_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
18813_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
18813_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
18813_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
18813_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
18813_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
18813_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
18813_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
18813_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
18813_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
18813_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
18813_actionscheduler_actions: Data: 0.11MB + Index: 0.11MB + Engine InnoDB
18813_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
18813_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
18813_actionscheduler_logs: Data: 0.08MB + Index: 0.03MB + Engine InnoDB
18813_aepc_custom_audiences: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
18813_aepc_logs: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
18813_commentmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
18813_comments: Data: 0.02MB + Index: 0.09MB + Engine InnoDB
18813_commercekit_waitlist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
18813_commercekit_wishlist: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
18813_commercekit_wishlist_items: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
18813_cybersource: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
18813_ewwwio_images: Data: 0.20MB + Index: 0.17MB + Engine InnoDB
18813_ewwwio_queue: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
18813_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
18813_myCRED_log: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
18813_options: Data: 5.09MB + Index: 0.23MB + Engine InnoDB
18813_postmeta: Data: 2.52MB + Index: 0.47MB + Engine InnoDB
18813_posts: Data: 1.52MB + Index: 0.13MB + Engine InnoDB
18813_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
18813_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
18813_termmeta: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
18813_terms: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
18813_term_relationships: Data: 0.05MB + Index: 0.02MB + Engine InnoDB
18813_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
18813_usermeta: Data: 0.14MB + Index: 0.16MB + Engine InnoDB
18813_users: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
18813_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
18813_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
18813_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
18813_wc_customer_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
18813_wc_download_log: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
18813_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
18813_wc_order_product_lookup: Data: 0.02MB + Index: 0.06MB + Engine InnoDB
18813_wc_order_stats: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
18813_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
18813_wc_points_rewards_user_points: Data: 0.02MB + Index: 0.03MB + Engine InnoDB
18813_wc_points_rewards_user_points_log: Data: 0.02MB + Index: 0.05MB + Engine InnoDB
18813_wc_product_meta_lookup: Data: 0.05MB + Index: 0.09MB + Engine InnoDB
18813_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
18813_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
18813_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Engine InnoDB
18813_wpdatacharts: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
18813_wpdatatables: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
18813_wpdatatables_columns: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
18813_wpdatatables_rows: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
18813_wpf_filters: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
18813_wt_iew_action_history: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
18813_wt_iew_cron: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
18813_wt_iew_ftp: Data: 0.02MB + Index: 0.00MB + Engine InnoDB
18813_wt_iew_mapping_template: Data: 0.02MB + Index: 0.00MB + Engine InnoDB

### Post Type Counts ###

attachment: 184
custom_css: 2
customize_changeset: 30
elementor_library: 17
nav_menu_item: 11
oembed_cache: 1
page: 20
post: 8
product: 40
product_variation: 171
revision: 72
shop_order: 1
size-chart: 13
wp_block: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (18) ###

Autoptimize: by Frank Goossens (futtta) – 2.8.1
Cache Enabler: by KeyCDN – 1.6.2
CommerceGurus Commercekit: by CommerceGurus – 1.2.2
Custom Currency For WooCommerce: by I am Programmer – 5.0.0
Elementor Pro: by Elementor.com – 3.1.1
Elementor: by Elementor.com – 3.1.3
Essential Addons for Elementor: by WPDeveloper – 4.5.2
Facebook for WooCommerce: by Facebook – 2.3.2
Kirki Customizer Framework: by David Vongries – 3.1.6
WooCommerce PayHere Payment Gateway: by PayHere (Private) Limited – 1.0.14
Rank Math SEO: by Rank Math – 1.0.59
Thyāga WooCommerce2: by Etcetera Solutions – 1.0.0
Tidio Chat: by Tidio Ltd. – 4.2.1
Product Size Charts Plugin for WooCommerce: by theDotstore – 2.0.9
Variation Swatches for WooCommerce: by Emran Ahmed – 1.1.12
WooCommerce Points and Rewards: by WooCommerce – 1.6.43
WooCommerce: by Automattic – 5.0.0 (update to version 5.1.0 is available)
wpDataTables - Tables & Table Charts: by TMS-Plugins – 2.1.9

### Inactive Plugins (1) ###

Aramex Shipping WooCommerce: by aramex.com – 1.1.5

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (2) ###

Clear PHP opcode caches: by Jan Reilink – 1.0
Elementor Safe Mode: by Elementor.com – 1.0.0

### Settings ###

API Enabled: –
Force SSL: –
Currency: LKR (LKR)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 0
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #7 - /shop/
Cart: #8 - /cart/
Checkout: #9 - /checkout/
My account: #10 - /my-account/
Terms and conditions: #795 - /terms-and-conditions/

### Theme ###

Name: Shoptimizer
Version: 2.3.6
Author URL: https://www.commercegurus.com/
Child Theme: ? – If you are modifying WooCommerce on a parent theme that you did not build personally we recommend using a child theme. See: How to create a child theme
WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Complete: 259
Oldest: 2021-03-03 15:07:56 +0000
Newest: 2021-03-11 09:50:00 +0000

Pending: 1
Oldest: 2021-03-11 10:05:00 +0000
Newest: 2021-03-11 10:05:00 +0000

Hi @thisurajay. Thank you for the system status report. I noticed that your memory limit is currently set to 256 MB. Please increase it to at least 512MB to see if that helps.