The product is very nice, but the ticket reply is way too slow.

  • The product is very nice, but the ticket reply is way too slow.

    I have been using this product for over 6 months and the replies are way too slow.

    It is very rare to get a reply within one business day, very often it takes a week or more.

    What is the priority support that is listed on the official website?

    This is not priority support.

    The support system is very disappointing, so if you are looking for excellent support, fluent crm is not for you.

    I hope my posting this review will help you review support system.

    • This topic was modified 6 months, 3 weeks ago by hojtqbu014.
    • This topic was modified 6 months, 3 weeks ago by hojtqbu014.
Viewing 1 replies (of 1 total)
  • Plugin Support Ibrahim Sharif

    (@ibrahimsharif)

    Hello @hojtqbu014,

    Thank you for your feedback. We appreciate your candidness and understand your frustration regarding the recent delay in support replies.

    We recently experienced an unexpected surge in support requests that depleted our Support Agent capacity. We sincerely apologize for the inconvenience this has caused.

    Your support request has been identified as a high priority, and our team is working diligently to resolve it. We acknowledge that this delay does not meet the standards of “priority support” as advertised on our website.

    To address this situation, we have:

    • Responded to and assisted all waiting tickets.
    • Increased our team size to handle future peaks effectively.
    • Implemented measures to optimize our support workflow.

    We understand the importance of timely support, and we are committed to providing the highest level of assistance to our customers. We value your patience and understanding in this matter.

    I would appreciate and be grateful if you reconsider updating the review.

    Please let us know if you have any suggestions or additional concerns. We are open to feedback that will help us improve our support system.

    Thank you for your continued support.

Viewing 1 replies (of 1 total)
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