the problem of not receiving an order

  • Resolved Tayfun

    (@tayfunkazanci)


    3 years, 11 months ago

    While I was receiving 7 8 orders a day from my Woocommerce website, now I am unable to receive orders.

    I am sharing an error log template for you below. Can you help me understand what caused this?

    2021-04-17T23:27:15+00:00 CRITICAL Uncaught RedisException: read error on connection to localhost:6379 in /home/grandbazaarist/public_html/wp-content/plugins/litespeed-cache/src/object-cache.cls.php:445
    Stack trace:
    #0 /home/grandbazaarist/public_html/wp-content/plugins/litespeed-cache/src/object-cache.cls.php(445): Redis->get(‘c225boptions.ca…’)
    #1 /home/grandbazaarist/public_html/wp-content/plugins/litespeed-cache/src/object.lib.php(240): LiteSpeed\Object_Cache->get(‘c225boptions.ca…’)
    #2 /home/grandbazaarist/public_html/wp-content/plugins/litespeed-cache/src/object.lib.php(37): WP_Object_Cache->get(‘can_compress_sc…’, ‘options’, false, false)
    #3 /home/grandbazaarist/public_html/wp-includes/option.php(122): wp_cache_get(‘can_compress_sc…’, ‘options’)
    #4 /home/grandbazaarist/public_html/wp-includes/option.php(1381): get_option(‘can_compress_sc…’, false)
    #5 /home/grandbazaarist/public_html/wp-includes/option.php(1246): get_network_option(1, ‘can_compress_sc…’, false)
    #6 /home/grandbazaarist/public_html/wp-includes/script-loader.php in /home/grandbazaarist/public_html/wp-content/plugins/litespeed-cache/src/object-cache.cls.php on line 445

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support qtwrk

    (@qtwrk)

    Hi,

    please try disable object cache , and see how it goes

    Best regards,

    Thread Starter Tayfun

    (@tayfunkazanci)

    I am using a literspeed web server, is there anything I need to do here? specifically excluding basket pages from the cache or excluding the cookies of the payment method from the cache.

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    it doesn’t matter what server you use , from your log 

    
Uncaught RedisException: read error on connection to localhost:6379

    this indicates there is something wrong with your redis process , that’s why I asked you to disable object cache first

    Best regards,

    Thread Starter Tayfun

    (@tayfunkazanci)

    Last question do you think should I remove redis on the server?

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    If it causes you more trouble than benefits , then yes , but you can also try to fix your redis , and see if it fixes your issue.

    Best regards,

Viewing 5 replies - 1 through 5 (of 5 total)
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