the problem of not receiving an order

  • Resolved Tayfun

    (@tayfunkazanci)


    3 years, 11 months ago

    While I was receiving 7 8 orders a day from my Woocommerce website, now I am unable to receive orders.

    I am sharing an error log template for you below. Can you help me understand what caused this?

    021-04-17T00:41:25+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /home/grandbazaarist/public_html/wp-includes/class-wp-list-util.php on line 159

    2021-04-17T04:02:10+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /home/grandbazaarist/public_html/wp-includes/wp-db.php on line 2726

    2021-04-17T06:01:58+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /home/grandbazaarist/public_html/wp-includes/meta.php on line 1078

    2021-04-17T09:15:33+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/grandbazaarist/public_html/wp-content/plugins/facebook-for-woocommerce/includes/Products/FBCategories.php on line 47

    2021-04-17T09:25:14+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 36864 bytes) in /home/grandbazaarist/public_html/wp-includes/wp-db.php on line 2022

    2021-04-17T11:32:10+00:00 CRITICAL Allowed memory size of 134217728 bytes exhausted (tried to allocate 20480 bytes) in /home/grandbazaarist/public_html/wp-content/plugins/facebook-for-woocommerce/includes/Products/FBCategories.php on line 47

    2021-04-17T11:59:06+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /home/grandbazaarist/public_html/wp-includes/wp-db.php on line 2726

    2021-04-17T13:07:06+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /home/grandbazaarist/public_html/wp-includes/functions.php on line 624

    2021-04-17T14:16:56+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 36864 bytes) in /home/grandbazaarist/public_html/wp-includes/wp-db.php on line 2022

    2021-04-17T14:40:59+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /home/grandbazaarist/public_html/wp-includes/meta.php on line 1078

    2021-04-17T21:43:46+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /home/grandbazaarist/public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-data.php on line 604

    2021-04-17T21:56:07+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /home/grandbazaarist/public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-data.php on line 604

    2021-04-17T21:57:10+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /home/grandbazaarist/public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-data.php on line 604

    2021-04-17T21:58:15+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /home/grandbazaarist/public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-data.php on line 604

    2021-04-17T22:05:30+00:00 CRITICAL Allowed memory size of 268435456 bytes exhausted (tried to allocate 20480 bytes) in /home/grandbazaarist/public_html/wp-content/plugins/woocommerce/includes/abstracts/abstract-wc-data.php on line 604

    2021-04-17T23:27:15+00:00 CRITICAL Uncaught RedisException: read error on connection to localhost:6379 in /home/grandbazaarist/public_html/wp-content/plugins/litespeed-cache/src/object-cache.cls.php:445
    Stack trace:
    #0 /home/grandbazaarist/public_html/wp-content/plugins/litespeed-cache/src/object-cache.cls.php(445): Redis->get(‘c225boptions.ca…’)
    #1 /home/grandbazaarist/public_html/wp-content/plugins/litespeed-cache/src/object.lib.php(240): LiteSpeed\Object_Cache->get(‘c225boptions.ca…’)
    #2 /home/grandbazaarist/public_html/wp-content/plugins/litespeed-cache/src/object.lib.php(37): WP_Object_Cache->get(‘can_compress_sc…’, ‘options’, false, false)
    #3 /home/grandbazaarist/public_html/wp-includes/option.php(122): wp_cache_get(‘can_compress_sc…’, ‘options’)
    #4 /home/grandbazaarist/public_html/wp-includes/option.php(1381): get_option(‘can_compress_sc…’, false)
    #5 /home/grandbazaarist/public_html/wp-includes/option.php(1246): get_network_option(1, ‘can_compress_sc…’, false)
    #6 /home/grandbazaarist/public_html/wp-includes/script-loader.php in /home/grandbazaarist/public_html/wp-content/plugins/litespeed-cache/src/object-cache.cls.php on line 445

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi there ??

    CRITICAL Allowed memory size of 268435456 bytes exhausted

    Basically, what this error means is that your site requires more memory than the default allocated memory provided by your server.

    To solve this, you will need to ask your web hosting provider to increase your PHP memory limit.

    2021-04-17T23:27:15+00:00 CRITICAL Uncaught RedisException: read error on connection to localhost:6379 in /home/grandbazaarist/public_html/wp-content/plugins/litespeed-cache/src/object-cache.cls.php:445

    For this, it seems that LiteSpeed cache plugin you are using is having some issues. I’d recommend deactivating to solve that issue. And also, I would recommend reaching out to their support team so that they can help you with that error. ??

    I hope this helps!

    Cheers.

    Thread Starter Tayfun

    (@tayfunkazanci)

    Do you think this memory issue may cause my orders to drop? I do not have the same problem with every user and I receive orders when I turn the server off and on, but after a while, the orders stop again.

    Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Yes, that might be the source of the problem.

    Please contact your hosting provider, tell them to update those values for you, and let me know how it goes!

    Cheers ??

    laceyrod

    (@laceyrod)

    Automattic Happiness Engineer

    Hi @tayfunkazanci –

    Since we haven’t heard back from you, and this thread has been inactive for a bit, I’m going to mark it as Resolved now for the overall health of the forums. Please feel free to open a new one if you have any further questions.

    Cheers!

Viewing 4 replies - 1 through 4 (of 4 total)
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