The problem of not loading comments

  • Resolved fabricpart

    (@fabricpart)


    2 years, 6 months ago

    Hello, after version 6.6, I install any version, I don’t see the buyers’ comments, only the admins’ comments are loaded, where is the problem?

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  • Hi @fabricpart

    Thank you for reaching out!

    Can you please navigate to WooCommerce > Settings > Products > General page and share a screenshot of the page with us? We recommend using https://snipboard.io for sharing screenshots – please follow the instructions on the page, then paste the URL in your reply.

    Thread Starter fabricpart

    (@fabricpart)

    Thank you for your reply
    The tick of the comment section is active and this problem only occurs in versions 6.6 and later, and the problem is solved by changing to version 6.6 or lower.

    Note: In the comments section, it does not show only the comments of the users who left comments, but it shows the comments of the admin or sellers.

    https://snipboard.io/iWktuy.jpg

    Hi @fabricpart

    Can you please also share a direct link of the page where you are not seeing the comments from the users?

    Also, do you see the comments of the users by navigating to WP Admin > Products > Reviews?

    Thread Starter fabricpart

    (@fabricpart)

    No brother, not on the product page on the site, not on the admin page, in the comments section after version 6.6, we don’t see users’ comments, and there are only admins’ comments.

    wp-admin/edit-comments.php

    Hi @fabricpart

    I have tried to reproduce the issue on my test website, but was unable to.

    It seems that the issue is happening particularly on your website due to a conflict with your theme or with another plugin.
    ?
    The best way to determine this is to:

    • Temporarily switch your theme to Storefront
    • Disable all plugins except for WooCommerce
    • Check if the issue is still there.

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing the conflict. You can find a more detailed explanation on how to do a conflict test here.

    Before you start

    • First, please make sure you have a good backup in place of your full site and database. Most hosting companies have this included in the subscription, but you could also consider using a service like Jetpack. If something goes wrong, it’s nice to know that you can restore your site.
    • Second, I would suggest installing a plugin called Health Check & Troubleshooting. This is a plugin developed by the WordPress community, and it allows you to disable plugins without affecting your current site visitors.
Viewing 5 replies - 1 through 5 (of 5 total)
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