The price will disappear after the photos are updated

  • Resolved uhrinka

    (@uhrinka)


    8 months, 3 weeks ago

    Hello, has anyone encountered the fact that the price disappears?
    I have variable products, everything is OK. I go to the product, update the image and the price disappears on the frontend. I have to go to the product again and update the price, for example, from €109 to €109. As soon as I do this, the price is displayed correctly again. You don’t know what it could be? I performed the conflict test, activated the default theme and left only WC activated, the problem was not resolved.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Thread Starter uhrinka

    (@uhrinka)

    now I see that the price has also disappeared from the backend. It sticks to the variant if I split the product, but it doesn’t on the product itself

    Thread Starter uhrinka

    (@uhrinka)

    I found out that it does “tax:product visibility” on all products where there is no price, the value is set to “outofstock”. If I go to the variant and delete the price and write the same one here, I will save it. I will export csv, there is an empty value in tax:product visibility. You don’t know why this is happening to me? I don’t use this header when importing products, so I don’t even understand why it has the value outofstock after changing the images

    Hey there, @uhrinka! Thanks for contacting us. I’m happy to help you.

    Can you please share a few more details on the steps to replicate this so we can run tests on our end?

    • As I understand this is only happening on variable products, correct? Does it happen to all variable products or only some?
    • And what you need to do to trigger it is add images to the product and the price will disapear?
    • The image you added was it the featured image or gallery image?
    • Do you have the price listed on the product by variation or the same price for all?
    • The image you added, was it attached to any variation?

    Furthermore, I’d like to understand your site properly. Please share with us the necessary information below for us to investigate the issue further:

    System Status Report which you can find via WooCommerce > Status > Get system report > Copy for support.
    Fatal error logs (if any) under WooCommerce > Status > Logs. Then you can use the selector to search for Fatal Errors.
    You could copy and paste your reply here or paste it via https://gist.github.com/ and send the link here.

    Looking forward to your reply.

    Have a wonderful day!

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – we’ll be here if and/or when you are ready to continue.

Viewing 4 replies - 1 through 4 (of 4 total)
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