The popup does not appear

  • Resolved polgarij

    (@polgarij)


    1 month, 4 weeks ago

    I created a popup, but it doesn’t appear on the website’s interface. Unfortunately, the PHP version is outdated, and it’s not possible to update it. Could this be the issue, or did I mess up something else?

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Jasmine

    (@hyenokian)

    Dear @polgarij,

    Thank you for your topic.

    Our Development team checked your case and noticed that you have AutoOptimize enabled, which is causing jQuery not to work.

    See the screenshot below:

    View post on imgur.com

    We recommend excluding that and checking the case again.

    When we tried using ?ao_noptimize=1, the popup worked properly.

    See the screenshot below:

    View post on imgur.com

    Please check this and let us know the outcome.

    Thank you.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @polgarij,

    We’re closing this ticket for now as we last heard from you 1 week ago.

    If the query is unresolved, drop us a line and we’ll get back to you at the earliest and the ticket will be re-opened.

    For a new query, feel free to open a new topic. Our Customer Care Specialists will be happy to help you.

    Thank you.

    Thread Starter polgarij

    (@polgarij)

    Dear Jasmine,

    Thank you for your kind help, the problem is solved.

    Plugin Support Jasmine

    (@hyenokian)

    Dear @polgarij,

    Thank you for your response.

    Glad to hear that everything works fine for you now.
    If your query is resolved, please take a moment to rate and review the plugin or support.

    Thanks in advance!

Viewing 4 replies - 1 through 4 (of 4 total)
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