The plugin shuts down my backend

  • Resolved ajaxthemestudios

    (@ajaxthemestudios)


    6 years, 11 months ago

    Hi
    I cannot access my backend once this plugin is turned on. The error 500 comes up. I do not know why. It was not happening when I first installed it.
    I check my error log and I got the message below:

    [11-Apr-2018 15:58:42 UTC] PHP Parse error: syntax error, unexpected ‘$t01e’ (T_VARIABLE) in /home/xxx/mysite.com/wp-content/plugins/profilegrid-user-profiles-groups-and-communities/includes/class-profile-magic.php on line 1

    What could be the problem?

    Thanks

Viewing 3 replies - 1 through 3 (of 3 total)
  • Thread Starter ajaxthemestudios

    (@ajaxthemestudios)

    The error is gone after upgrading the plugin. But when I login, it just redirects back to the login page but which is now just blank.
    The backend remains inaccessible.
    Please help with this.

    Plugin Author ProfileGrid Support

    (@profilegrid0)

    Hello,

    Thank you for writing to us.

    Apologies for the inconvenience you faced.

    We need further details like the dashboard access to look into the issue and provide you a speedy resolution.

    Please raise a support ticket on our support portal : https://profilegrid.co/contact-us-2

    So that we can help you in a better way.

    Thank you.

    Plugin Author ProfileGrid Support

    (@profilegrid0)

    Hi,

    Due to lack of further response, we are marking this ticket resolved for now.
    If you still need our support, please respond back here or email us on https://profilegrid.co/contact-us-2
    We try to respond to all inquiries at earliest.

Viewing 3 replies - 1 through 3 (of 3 total)
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