The plugin is not activated. Fatal error

  • Resolved grosso2020

    (@grosso2020)


    11 months ago

    Hi!
    I installed the plugin and after activation I get an error

    [04-May-2024 05:33:08 UTC] PHP Fatal error:  Cannot declare interface enshrined\svgSanitize\data\AttributeInterface, because the name is already in use in /wp-content/plugins/cost-calculator-builder/includes/helpers/sanitizer/data/AttributeInterface.php on line 10

    I use WordPress 6.5.2 PHP 7.4. I don’t have any other plugins.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Lisa StylemixThemes

    (@lisastylemixthemes)

    Hello,

    It appears that the error you’re encountering might be due to a conflict caused by attempting to reinstall or activate the plugin, which is resulting in files already existing. Here’s a suggested solution:

    1. Access your website’s files either through FTP or cPanel.
    2. Navigate to the “plugins” directory.
    3. Locate the “cost-calculator-builder” folder within the “plugins” directory.
    4. Delete the “cost-calculator-builder” folder entirely.
    5. Once the folder is deleted, attempt to reinstall the plugin afresh.

    This should resolve any conflicts arising from existing plugin files and allow for a clean installation.

    If you encounter any further issues, please don’t hesitate to reach out. We’re here to assist you further if needed.

    Best regards,
    Lisa

    same problem here. Deleted the folder from the first try. Didn′t change anything.

    WP actual version from “today”.

    Thread Starter grosso2020

    (@grosso2020)

    The problem has not been solved. I did as you said, but there is still a fatal error when activating the plugin

    Plugin Support mgordonStylemixThemes

    (@mgordon7)

    The plugin actively used by hundreds of active active users. Since this unique case comes in strange way, could you please try to re-check the case on a completely fresh WordPress environment. If the issue will come even there, please provide most recent server error logs and provide here, so we will be able to check logs with our dev team directly. Thank you in advance!

    Best regards

Viewing 4 replies - 1 through 4 (of 4 total)
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