The plugin is deactivated but the LS cache is still being requested

  • Resolved juliamb

    (@juliamb)


    4 years, 9 months ago

    Hi.

    This issue could probably sound weird but I don’t know what it’s going on. I deactivated and removed your plugin but the hosting provider is telling me that the page is still making requests to LS cache and that these requests are generating 404 errors that consume resources.
    I told them the plugin isn’t installed anymore but they say that the issue could be in the website configuration, that is set to load those files.
    Could you confirm if this is possible or what can I check to be sure any trace of LiteSpeed is remove and its cache is not being requested?

    Thank you so much in advance.

    Regards.

    • This topic was modified 4 years, 9 months ago by juliamb.
Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support qtwrk

    (@qtwrk)

    Hi,

    If you have enabled purge stale or serve stale , it could cause such thing.

    Assuming you are using cPanel , then please delete everything inside of /lscache directory

    Best regards,

    Thread Starter juliamb

    (@juliamb)

    Thank you for your answer.

    Where is that folder located? I can’t find it.

    Regards.

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    What is your environment ? any control panel ?

    You can also try rely my message to your hosting provider, they should be able to assist you on this part.

    Best regards,

    Thread Starter juliamb

    (@juliamb)

    I’m using VestaCP control panel for a VPS.

    I can ask my hosting provider then.

    Regards.

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    As far as I know , LSWS or OLS does not support VestaCP , perhaps your provide has some custom setup , in that case, please contact them for help

    Best regards,

    Thread Starter juliamb

    (@juliamb)

    Ok, I’ll ask them then.

    Thank you for your help.

Viewing 6 replies - 1 through 6 (of 6 total)
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