The plugin doesn’t use my templates

  • Resolved andreyss100

    (@andreyss100)


    3 years, 11 months ago

    Hello, thanks for an awesome plugin!

    I have “sbi” folder in my theme and I changed instagram feed to fit my design. But for some reason the plugin do not use the templates from “sbi” folder. What more is, I have my theme installed on other domain and it works there.

    Have you any ideas what it is?

    Thanks a lot!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @andreyss100,

    Thank you for reaching out to us. For the templates to be enabled you need to have the option turned on. Go to Instagram Feed > Customize and ensure Enable Custom Templates is enabled and Save Changes. Also, if you are not using a Child theme to place the template make sure a theme update hasn’t removed the Template folder and files. Let me know if you have further issues.

    Best regards.

    Thread Starter andreyss100

    (@andreyss100)

    It works awesome !!! Thank you so much !!!

    Plugin Support Smash Balloon Joel

    (@joelsmashballoon)

    Hey @andreyss100,

    That’s great to hear, you’re very welcome. Should you run into any issues going forward don’t hesitate to let us know.

    Many thanks.

Viewing 3 replies - 1 through 3 (of 3 total)
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