The plugin doesn’t recognize integration with NinjaForms

  • Resolved O_Breda

    (@o_breda)


    6 years, 3 months ago

    Hi,

    I’ve done the following things:
    1. Updated all the plugins & WP to latest version. Created a MC account, a test list with two persons, custom fields, out of which only FName, LName & Email are mandatory. Created API Key, added to “MailChimp for WP” plugin. I am able to select from the dropdown of lists a list I created, so I think the integration works fine.
    2. Created 3 different forms, added for each action “MailChimp” from “Emails & Actions” tab, also added “MailChimp opt-in” field, but also tried without it.
    3. Deactivated / reactivated “NinjaForms” plugin and “MailChimp for WP” plugin.
    4. I can see:
    – API Key + Connected in Green;
    – NF Plugin working fine (forms are sent, I receive the emails);
    – Here: /wp-admin/admin.php?page=mailchimp-for-wp-integrations “Ninja Forms” is detected as a “Enabled integrations”

    Despite all these, I get this message:
    “Ninja Forms integration
    Subscribe visitors from your Ninja Forms forms.
    To integrate with Ninja Forms, add the “MailChimp” action to one of your Ninja Forms forms.”
    I tried waiting for 30 minutes, refreshing, refreshing the list of subscribers.
    I tried putting the plugin on another web site.
    I tried reading the standard documentation, and a few of the questions on the form.
    It still doesn’t “see” the integration.

    You can see the form “live” here: https://bit.ly/2BDjXp4 (the MC field is: Receive email / SMS reminders for trial class)

    Could you give me some hints on what I do wrong?

    Thanks!

    PS: I will only read your message at the beginning of January, so please enjoy your holidays! ??

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hello,

    Thanks for reaching out to us.

    Please note that we do not show any further details in the “Ninja Forms” integration menu in the “MailChimp for WP > Integrations” section. The integration is taken care of directly from the Ninja forms.

    When testing did the user get subscribed to the newsletter?

    Thread Starter O_Breda

    (@o_breda)

    Hi, I understand. Thanks for clearing it out. No, the user didn’t get subscribed to the newsletter after clicking on the link.

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hello,

    If you have any add-ons for Ninja forms, then can you please disable them and test again? Also, can you please share a screenshot of the Ninja form MailChimp settings?

    Thread Starter O_Breda

    (@o_breda)

    Hi, thanks for the quick reply, I’ll respond within next week, likely.

    Hi Developers

    I just saw this post – I have exactly the same issue.

    Posted yesterday with a similar topic.

    My Ninja form is a Contact Us form.

    Are you sure your plugin integrates with it? I understand that they offer Mailchimp integration for a fee so they may have disabled any free integrations via third party plugins.

    Plugin Contributor Harish Chouhan

    (@hchouhan)

    Hello @magicpowers,

    We have not disabled any integrations. It’s still working and I just tested it. I am closing this topic and I would suggest replying to the earlier topic you created to which I just replied.

    Thread Starter O_Breda

    (@o_breda)

    Hi, Harish,

    Happy New Year!

    Thank you very much for your help so far.

    I have solved the problem, based on your question:
    “When testing did the user get subscribed to the newsletter? ”

    I realised, when you asked, that the fact there is something wrong with the signup process. I’ve created a new list and managed to add new persons to the list, altough, initially, this didn’t work.

    I then tried to make the original list work, but couldn’t do it.

    I then created a new MailChimp account, a new list, and it worked great.

    I have just an observation:
    1. I have set in NinjaForms to have the date set as DD/MM/YYYY.
    2. I have set the MailChimp default settings (account settings) to DD/MM/YYYY.
    3. I have set the MailChimp field list settings (settings in the field) to DD/MM/YYYY.
    I have then added two fields, one as plain-text, another one as MM/DD/YYYY, just to test things.
    With the situation described above, when I add 10-02-2019 (10-February-2019), MailChimp sees this as 2nd of October 2019. What’s even more amazing is that it doesn’t even matter if the field is m/d or d/m (see the three fields created above). What I finally did is set the NinjaForms date as MM/DD/YYYY, even if it isn’t so.
    It works now, although I think it’s a bit strange.
    I wrote you about this not for a solution, but so you know about it.

    You can see some screenshots:

    View post on imgur.com

    Your questions:
    “If you have any add-ons for Ninja forms, then can you please disable them and test again?”
    No add-ons.

    “Also, can you please share a screenshot of the Ninja form MailChimp settings?”
    See above, please.

    Thank you for the plugin and your help!

Viewing 7 replies - 1 through 7 (of 7 total)
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