the plugin does not work

  • Unfortunately the plugin does not work for one of my websites.

    Due to this the website has no backups for 1 week. I asked the support for help and for week I did not receive any working solution of the problem. I received general suggestions and also I received a fix that I need to install, but this does not solve the problem. The support answers very slow.

    My support request is: #64516

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support vupdraft

    (@vupdraft)

    Hi,

    I have found your ticket and it looks like my colleague was assisting you.

    We asked you to create a mu-plugins folder in wp-content and add some code. From the ticket I was unclear as to whether you managed to crate the mu-plugins directory?

    Thread Starter tchernaev

    (@tchernaev)

    Yes, I managed to create the the file and place it mu-plugins folder. The I tried again but this did not solve the problem.

    Plugin Support vupdraft

    (@vupdraft)

    It looks like we were waiting on you to confirm access to your site.

    I have just sent you an email via our helpdesk with something for you to try (I am not allowed to offer support for the Premium plugin here).

    I have taken over your ticket so it would be best if we communicate via the helpdesk but I will do everything I can to get this working for you.

Viewing 3 replies - 1 through 3 (of 3 total)
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