The plugin does not identify me as an Administrator

Hello @facundomanzi,

Thank you for contacting Themeum support.

Tutor LMS won’t recognize you as admin if you register with your LMS platform using student registration form. if you are logged in as admin then Tutor LMS will certainly identify you as an admin.

Based on your statement if the plugin didn’t assign you admin capabilities then you wouldn’t be able to create, publish, edit or delete your courses. Let us know if you are unable to access any specific page or if you see any error, notice or warning when trying to access any specific Tutor LMS page so that we can suggest solutions.

Hello @munayam?

Thank you very much for your prompt reply and sorry for taking so long with mine, I didn’t receive the notification email.

When I installed the plugin, I was already logged in as an administrator but when I log in to my Tutor LMS profile I can’t see the instructor options, I can’t create a course from the dashboard but I can create from the backend of the site.

Could it be that my settings are wrong?

Again thank you very much

Best

Facundo

Hello @facundomanzi,

If you are not using Tutor LMS pro plugin then you won’t have access to frontend course builder but you will be able to create, edit and publish courses using backend course builder. To view instructors list page you need to enable “marketplace” from Tutor settings > general.

Hello Munayam,

I have already activated the “marketplace” from Tutor settings > general.

But nothing has happened, nothing has changed, I still don’t see the instructor listing page.

I look forward to your comments.

Regards

Facundo

• This reply was modified 1 year, 9 months ago by facundomanzi.

Hello @facundomanzi,

Enabling marketplace won’t allow access to frontend course builder which is a pro plugin feature. Marketplace helps admin to view the list of approved instructors. You can write to support at themeum dot com if you would like us take a closer look at your issue. Thanks

Thank you very much for your clarifications,

I show you what is happening to me, I understand that it is a configuration problem and I can’t understand what it is. I have tried everything.

View of the site admin desktop

I hope you can understand and help me.

I look forward to your comments

Regards

Facundo

• This reply was modified 1 year, 9 months ago by facundomanzi.

Hello @facundomanzi,

Thanks for sharing screenshots. You appear to be using Tutor LMS pro plugin. Based on WordPress support guidelines we are not allowed to offer support for pro customers in here. Please visit our support page https://www.themeum.com/support/ to create a ticket and mention your order number. We will then follow up within 24 hours max.

For quick reference you can mention about this thread in your email. Thanks

Thank you very much for your help. Yes, I am talking to them about other more complex issues that are not working. But a day’s wait is too long for my work. Thank you very much again
Regards
Facundo

Hello @facundomanzi,

What I meant is 24 hours is the max we sometimes take to respond depending on the influx of tickets but majority of the time we reply as soon as the ticket is received at our end.

Let me clear a confusion is that when you enable marketplace it enables instructor’s list page in WP admin backend and not in Tutor frontend dashboard. Instructor’s list page allows admin to approve/disapprove instructor’s application. Until a user is approved as instructor he/she won’t have access to frontend course builder.