The plugin crashed my site.

  • Resolved mengeco

    (@mengeco)


    1 year, 6 months ago

    Hello,

    The plugin crashed my site.
    I have the latest version of WP and Elementor Pro.
    When I deleted the plugin in ftp, my site was restored

    It’s a shame, in demo, I found the features of the plugin interesting.

    Best Regards

Viewing 2 replies - 1 through 2 (of 2 total)

  • Yep, same case for me too.
    I didnt know what was the cause of the problem, but I figured out that it was this plugin.
    I wrote about my issue on reddit on this link

    Plugin Contributor Nick WP Royal Support

    (@elementoraddonswpr)

    Hello everyone, I sincerely apologize for the inconvenience. I have thoroughly tested the plugin using the latest versions of WordPress, both the free and pro versions of Elementor. Additionally, I have tested it with all the recent PHP versions and have not encountered any issues. It is possible that the problem you are experiencing is related to specific configurations on your hosting platform.

    To assist you better, kindly follow these steps:

    1. Go to Tools > Site Health > Info (tab) and click on the “Copy site info to clipboard” button.
    2. Please send the copied information to our email at [email protected].
    3. Furthermore, navigate to Tools > Export and select the option to export All Content. Proceed to download the Export File and send it to the same email address: [email protected].

    By analyzing your system and replicating the issue, we can better understand the problem and provide a faster solution. It would be greatly appreciated if you could include the Support Topic URL in your email.

    Thank you for your understanding and cooperation.

    Kind Regards,
    Nick

Viewing 2 replies - 1 through 2 (of 2 total)
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