The plugin broke my website

  • Resolved stephanextragroup

    (@stephanextragroup)


    3 years, 6 months ago

    As you can see, it does not load any more. None of my support requests are being answered. We need the popups to work because we have a campaign running. We are nw missing out on sales because of this. No reaction from support for four weeks. What is going on? This plugin startet out so well with a great (albeit painfully slow) and carefully and beautifully crafted UI. What has happened?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Thread Starter stephanextragroup

    (@stephanextragroup)

    [Edit] So I installed the update (3.0.5) and the site does not crash any more but as soon as I start editing my popups and click on the little gear icon to edit text, the Divi Editor comes up blank and everything disappears. So, it continues to be unusable.

    Hello @stephanextragroup,

    Apologize for a delayed response!

    We had some issues due to the latest Divi update. However, everything is addresses and fixed. You are requested to download the latest version(3.0.8) manually. Feel free to get back to me, in-case of any query.

    –
    Regards,
    Syed

    May I ask where we can download this 3.0.8 ?

    Thread Starter stephanextragroup

    (@stephanextragroup)

    Do not get the plugin. It is still not working. No response from support. No information given. It does not crash the site any more but any popups you create cannot be edited. The editor window just comes up blank. As much as I liked this plugin at the beginning for its carefully crafted UI and seamless integration with DIVI, I recommend you look elsewehere. This has been broken for too long.

    Plugin Contributor Philipp Stracker

    (@strackerphil-1)

    Hi Stephan,

    I’m terribly sorry for missing your support requests and not jumping in earlier. I can completely understand your frustration about our radio silence.

    Divis Summer Sale generated a surge in support requests, while personal issues prevented me from working for a few weeks. Finally, we’re catching up with support requests and fixing compatibility issues in our plugin.

    I’ll reply to your messages via the private support system.

    For the records: Stephan is using Divi Areas Pro, and the problems described here do not apply to Popups for Divi.

    Philipp

Viewing 5 replies - 1 through 5 (of 5 total)
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