The plugin broke my site

  • Resolved Joanna Gil

    (@niceneedle)


    2 months ago

    This plugin is amazing, but the last updates have broken my site. The problem is in the checkout process, when you go to checkout, the transaction is approved but even though this message appears “There was an error processing your order. Please check for any change in your payment method and review your?order history before placing the order again.” Of course, my clients saw that error and tried again, so I got duplicated orders anytime. Then, when I cancel the duplicated order, my site breaks. I received this email from WordPress “

    Howdy!

    WordPress has a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.

    In this case, WordPress caught an error with one of your plugins, WooCommerce Etsy Integration & Sync.

    First, visit your website (https://byhandart.com/) and check for any visible issues. Next, visit the page where the error was caught (https://byhandart.com/wp-admin/post.php) and check for any visible issues.

    Please contact your host for assistance with investigating this issue further.

    When seeking help with this issue, you may be asked for some of the following information:
    WordPress version 6.6.2
    Active theme: Nilah Child (version 1.0.0)
    Current plugin: WooCommerce Etsy Integration & Sync (version 6.3.2)
    PHP version 8.2.23″

    As you can see, the error was identified. It is a shame because this integration helps to keep the inventory on both sites up-to-date, but it is not working properly. I deactivated it but did not eliminate it because I hope you can fix it.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author ExportFeed.com

    (@purpleturtlepro)

    Hi Joanna,

    This is Nirmal from Digital Product Labs. I hope you are doing well.

    Thank you so much for your patience! I sincerely apologize for the delay in getting back to you, and I’m sorry for any inconvenience this may have caused.

    Could you please send us the error log file so that we can investigate this issue? This will help our developers narrow down the issue and resolve it more effectively.

    Please feel free to reach out to us via our dedicated support email at “[email protected]” for quicker and more convenient support.

    If you have any other queries, please let us know. We will be happy to help you!

    Best Regards,

    Thread Starter Joanna Gil

    (@niceneedle)

    Hi Nirmal,

    Thank you for your response and for assisting with this issue.

    I’ve sent the error log file to your email as requested. Please let me know if you need any additional information to help with the investigation.

    I appreciate your support and look forward to resolving this soon.

    Best regards,
    Joanna

    Thread Starter Joanna Gil

    (@niceneedle)

    Hello,

    The last update of the plugin is working perfectly, no problems! Thank you so much!

Viewing 3 replies - 1 through 3 (of 3 total)
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