• Resolved pho3nyx

    (@pho3nyx)


    Hello, the plugin break the site layout of the page where is displayed, here an example.
    What is wrong?
    Thanks in advantage for your answer

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author yeisonbp

    (@yeisonbp)

    Hi @pho3nyx,

    You would need to check if there is a conflict with your theme or another plugin. Please switch to a default WP theme temporarily and check if the issue continues. If so, deactivate your plugins one by one until the issue disappears.

    Regards.

    Thread Starter pho3nyx

    (@pho3nyx)

    And what is the solution?
    Remove other working plugins or change theme to let a plugin that break my theme works?

    Plugin Author yeisonbp

    (@yeisonbp)

    Hi @pho3nyx,

    We would first need to check which plugin/theme might have a conflict with Awesome Support so that we could replicate the issue and check if it’s because our code or because the other plugin/theme’s code.

    Thanks for understanding these troubleshooting steps.

    Thread Starter pho3nyx

    (@pho3nyx)

    The plugin is Max Mega Menu i guess

    Thread Starter pho3nyx

    (@pho3nyx)

    up

    Thread Starter pho3nyx

    (@pho3nyx)

    any news?

    Plugin Author yeisonbp

    (@yeisonbp)

    Hi @pho3nyx,

    I already sent a report to the developers so that they can check the cause of the conflict between these plugins. We unfortunately don’t have a date for a resolution to this but I will give the most appropiate handling as possible.

    Regards.

    Plugin Author yeisonbp

    (@yeisonbp)

    Hi,

    I will mark this topic as solved as this information is sent to the developers for research and acknowledged the client about the estimate time of a fix to this. Any other questions you have, you can open a new thread.

    Regards.

Viewing 8 replies - 1 through 8 (of 8 total)
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