The Perils of Estatik: A Cautionary Tale of Lost Time and Broken Features In a w

  • Simply put, my experience with Estatik, was a nightmare.

    The plugin, which came with a hefty $700 price tag, promised a plethora of features, but instead delivered a labyrinth of issues, and a customer support journey that can only be described as harrowing.

    The Cascade of Disappointments
    My journey with Estatik started out promising, but as I delved into the features, problems began to unfold like a cascade:

    The Image Upload Saga
    First up was the inability to upload images to properties. For a real estate plugin, this was a critical shortcoming. I reached out to their support with error logs and detailed information, only to receive generic responses that seemingly ignored the details I provided. I ended up switching to using remote images, which works for now.

    The Broken Features
    But that was just the tip of the iceberg. As I waded through the plugin, I discovered a host of non-functional features, including filters and search options. For a premium plugin, such glaring omissions were astounding.

    Development Nightmares
    Then came the discovery that shook me to my core – poor development practices. Estatik’s codebase contained conflicts due to the use of the same namespace as another critical plugin I was using. This was development malpractice 101, and it cost me countless hours to manually resolve the issue.

    A Support System in Shambles
    If the problems were a cascade, the support system, or lack thereof, was a deluge of disappointment. A month of back and forth, with little to no acknowledgment of the issues I faced. Their final response? A request for my credentials, a red flag by any standard.

    The Real Cost
    What did all this cost me? Time, money, and lost opportunities. The time I spent solving problems that should not have existed in the first place. The money invested in a plugin that fell dramatically short of expectations. The opportunities lost as I waded through these issues, rather than focusing on my business.

    An insult to your customers.
    Estatik, your customers deserve better. Your codebase needs a thorough review, your features need testing, and your support system needs an overhaul.

    For those considering Estatik, be warned. Look beyond the feature list and ask critical questions about the product’s reliability and the company’s support structure.

    In a space as competitive as real estate, the tools we choose can make or break our success. Choose wisely.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author Estatik

    (@estatik)

    Estatik Premium that you’re still using should be configured and setup very carefully. That’s why we offer free Setup Service with this product when our team log into your website, check the connection, map major and additional fields, create automatic import and synchronization schedule and set up server cron. We also need to monitor it within a few days to make sure that it works smoothly.

    In your case, all we asked to help you is regular access to your admin area. In our support area we underline that before you submit tickets, you need to ensure your website admin, FTP, and cPanel access is correct. If a client doesn’t want to provide admin access, our support becomes very limited, as we can only guess, especially when it comes to MLS import.

    We do not provide support for local development environments. We also offered you to create a live test websites on our side where you could be able to add your feed access and make the connection and thus we would be able to check everything. But you didn’t want to do that. How are we supposed to resolve issues without being able to reproduce the errors that you sent? We need to make sure that all major fields are mapped properly, that the initial core code of the plugin wasn’t modified by a client, that there are no conflicting plugins activated on the website, etc.

    We’re sorry that it didn’t work out but we had no chance to make it work. Our last reply with valid admin access request was also ignored. We are also ready to refund your money back but we didn’t have a reply regarding this as well.

    Thread Starter bluepointdigital

    (@bluepointdigital)

    Absolute lies.

    I’ve provided admin access. the site is not on a local development server, it’s on a server that you need to set the host file to access so we don’t replace the current, live, working site that we are recreating.

    Your team asked for me to make the site live (which would replace the current live site) to which, we cannot.

    Further, the wordpress environment is being developed on a multisite network which requires the domain be the main domain for it to operate properly. So it cannot be moved to a development URL.

    I can walk my customers through adding a record to their host file on windows, and your development team can’t seem to understand this?

    Worst support I’ve ever seen.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘The Perils of Estatik: A Cautionary Tale of Lost Time and Broken Features In a w’ is closed to new replies.

Tags