The payment methods doesnt show up

Hey there ??

Thanks for reaching out!

As a first step, can you please make sure that your site meets all of the?requirements?necessary to run WooPayments smoothly.

Then, be sure that you’ve properly set up the plugin based on the?WooCommerce Payments: Settings Guide

If everything there looks good, please can you share the following with us here:

• System Status Report: you can find this via WooCommerce → Status. Select Get system report and then Download for Support. This will download a TXT file that has the contents of the SSR which you can then share with us here.
• Fatal Error Log: Share a copy of any fatal error log found under WooCommerce → Status → Logs
• Screenshot: Kindly share a screenshot of the WooCommerce?→?Settings?→?Payments page as you are currently seeing it on your end.

If you do not already have a screenshot tool installed,?Snipboard.io?can be used for easily sharing screenshots.

Cheers!

Here is the system report:

` WordPress Environment

WordPress address (URL): https://lyckabys.se<br>Site address (URL): https://lyckabys.se<br>WC Version: 8.5.2<br>REST API Version: ? 8.5.2<br>WC Blocks Version: ? 11.8.0-dev<br>Action Scheduler Version: ? 3.7.1<br>Log Directory Writable: ?<br>WP Version: 6.4.3<br>WP Multisite: –<br>WP Memory Limit: 1 GB<br>WP Debug Mode: –<br>WP Cron: ?<br>Language: sv_SE<br>External object cache: – Server Environment

Server Info: LiteSpeed<br>PHP Version: 8.1.26<br>PHP Post Max Size: 1 GB<br>PHP Time Limit: 30<br>PHP Max Input Vars: 1000<br>cURL Version: 7.87.0<br>OpenSSL/1.1.1w

SUHOSIN Installed: –<br>MySQL Version: 10.6.16-MariaDB-cll-lve<br>Max Upload Size: 512 MB<br>Default Timezone is UTC: ?<br>fsockopen/cURL: ?<br>SoapClient: ?<br>DOMDocument: ?<br>GZip: ?<br>Multibyte String: ?<br>Remote Post: ?<br>Remote Get: ? Database

WC Database Version: 8.5.2<br>WC Database Prefix: wp_<br>Total databasstorlek: 122.23MB<br>Datastorlek f?r databas: 79.96MB<br>Indexstorlek f?r databas: 42.27MB<br>wp_woocommerce_sessions: Data: 1.02MB + Index: 0.05MB + Motor InnoDB<br>wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB + Motor InnoDB<br>wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB + Motor InnoDB<br>wp_woocommerce_order_items: Data: 0.09MB + Index: 0.05MB + Motor InnoDB<br>wp_woocommerce_order_itemmeta: Data: 1.50MB + Index: 0.53MB + Motor InnoDB<br>wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB + Motor InnoDB<br>wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB + Motor InnoDB<br>wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB + Motor InnoDB<br>wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB + Motor InnoDB<br>wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB + Motor InnoDB<br>wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB + Motor InnoDB<br>wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>woocs_statistic: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_acfw_store_credits: Data: 0.02MB + Index: 0.00MB + Motor InnoDB<br>wp_actionscheduler_actions: Data: 31.08MB + Index: 18.11MB + Motor InnoDB<br>wp_actionscheduler_claims: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_actionscheduler_groups: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_actionscheduler_logs: Data: 11.03MB + Index: 10.03MB + Motor InnoDB<br>wp_aioseo_notifications: Data: 0.03MB + Index: 0.06MB + Motor InnoDB<br>wp_aioseo_posts: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_commentmeta: Data: 0.02MB + Index: 0.03MB + Motor InnoDB<br>wp_comments: Data: 0.41MB + Index: 0.39MB + Motor InnoDB<br>wp_e_events: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_e_notes: Data: 0.02MB + Index: 0.17MB + Motor InnoDB<br>wp_e_notes_users_relations: Data: 0.02MB + Index: 0.05MB + Motor InnoDB<br>wp_e_submissions: Data: 0.08MB + Index: 0.27MB + Motor InnoDB<br>wp_e_submissions_actions_log: Data: 0.02MB + Index: 0.11MB + Motor InnoDB<br>wp_e_submissions_values: Data: 0.09MB + Index: 0.03MB + Motor InnoDB<br>wp_hubwoo_log: Data: 1.02MB + Index: 0.00MB + Motor InnoDB<br>wp_jetpack_sync_queue: Data: 0.02MB + Index: 0.06MB + Motor InnoDB<br>wp_links: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_litespeed_img_optm: Data: 0.02MB + Index: 0.03MB + Motor InnoDB<br>wp_litespeed_img_optming: Data: 0.02MB + Index: 0.05MB + Motor InnoDB<br>wp_mailpoet_automations: Data: 0.02MB + Index: 0.00MB + Motor InnoDB<br>wp_mailpoet_automation_runs: Data: 0.03MB + Index: 0.08MB + Motor InnoDB<br>wp_mailpoet_automation_run_logs: Data: 0.05MB + Index: 0.06MB + Motor InnoDB<br>wp_mailpoet_automation_run_subjects: Data: 0.02MB + Index: 0.03MB + Motor InnoDB<br>wp_mailpoet_automation_triggers: Data: 0.02MB + Index: 0.00MB + Motor InnoDB<br>wp_mailpoet_automation_versions: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_mailpoet_custom_fields: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_mailpoet_dynamic_segment_filters: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_mailpoet_feature_flags: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_mailpoet_forms: Data: 0.02MB + Index: 0.00MB + Motor InnoDB<br>wp_mailpoet_log: Data: 0.20MB + Index: 0.00MB + Motor InnoDB<br>wp_mailpoet_migrations: Data: 0.05MB + Index: 0.02MB + Motor InnoDB<br>wp_mailpoet_newsletters: Data: 0.13MB + Index: 0.05MB + Motor InnoDB<br>wp_mailpoet_newsletter_links: Data: 0.06MB + Index: 0.05MB + Motor InnoDB<br>wp_mailpoet_newsletter_option: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_mailpoet_newsletter_option_fields: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_mailpoet_newsletter_posts: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_mailpoet_newsletter_segment: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_mailpoet_newsletter_templates: Data: 3.11MB + Index: 0.00MB + Motor InnoDB<br>wp_mailpoet_scheduled_tasks: Data: 0.17MB + Index: 0.16MB + Motor InnoDB<br>wp_mailpoet_scheduled_task_subscribers: Data: 2.52MB + Index: 1.52MB + Motor InnoDB<br>wp_mailpoet_segments: Data: 0.02MB + Index: 0.03MB + Motor InnoDB<br>wp_mailpoet_sending_queues: Data: 1.52MB + Index: 0.03MB + Motor InnoDB<br>wp_mailpoet_settings: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_mailpoet_statistics_bounces: Data: 0.02MB + Index: 0.00MB + Motor InnoDB<br>wp_mailpoet_statistics_clicks: Data: 0.02MB + Index: 0.05MB + Motor InnoDB<br>wp_mailpoet_statistics_forms: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_mailpoet_statistics_newsletters: Data: 0.02MB + Index: 0.03MB + Motor InnoDB<br>wp_mailpoet_statistics_opens: Data: 0.02MB + Index: 0.08MB + Motor InnoDB<br>wp_mailpoet_statistics_unsubscribes: Data: 0.02MB + Index: 0.05MB + Motor InnoDB<br>wp_mailpoet_statistics_woocommerce_purchases: Data: 0.02MB + Index: 0.08MB + Motor InnoDB<br>wp_mailpoet_stats_notifications: Data: 0.02MB + Index: 0.03MB + Motor InnoDB<br>wp_mailpoet_subscribers: Data: 0.14MB + Index: 0.30MB + Motor InnoDB<br>wp_mailpoet_subscriber_custom_field: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_mailpoet_subscriber_ips: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_mailpoet_subscriber_segment: Data: 0.02MB + Index: 0.03MB + Motor InnoDB<br>wp_mailpoet_subscriber_tag: Data: 0.02MB + Index: 0.03MB + Motor InnoDB<br>wp_mailpoet_tags: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_mailpoet_user_agents: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_mailpoet_user_flags: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_options: Data: 7.05MB + Index: 1.16MB + Motor InnoDB<br>wp_postmeta: Data: 11.41MB + Index: 5.45MB + Motor InnoDB<br>wp_posts: Data: 4.13MB + Index: 0.36MB + Motor InnoDB<br>wp_rank_math_404_logs: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_rank_math_analytics_gsc: Data: 0.02MB + Index: 0.06MB + Motor InnoDB<br>wp_rank_math_analytics_inspections: Data: 0.02MB + Index: 0.11MB + Motor InnoDB<br>wp_rank_math_analytics_objects: Data: 0.05MB + Index: 0.02MB + Motor InnoDB<br>wp_rank_math_internal_links: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_rank_math_internal_meta: Data: 0.02MB + Index: 0.00MB + Motor InnoDB<br>wp_smush_dir_images: Data: 0.02MB + Index: 0.03MB + Motor InnoDB<br>wp_termmeta: Data: 0.02MB + Index: 0.03MB + Motor InnoDB<br>wp_terms: Data: 0.02MB + Index: 0.03MB + Motor InnoDB<br>wp_term_relationships: Data: 0.06MB + Index: 0.05MB + Motor InnoDB<br>wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB + Motor InnoDB<br>wp_usermeta: Data: 0.08MB + Index: 0.03MB + Motor InnoDB<br>wp_users: Data: 0.02MB + Index: 0.05MB + Motor InnoDB<br>wp_wcpdf_invoice_number: Data: 0.02MB + Index: 0.00MB + Motor InnoDB<br>wp_wcpdf_packing_slip_number: Data: 0.02MB + Index: 0.00MB + Motor InnoDB<br>wp_wc_admin_notes: Data: 0.05MB + Index: 0.00MB + Motor InnoDB<br>wp_wc_admin_note_actions: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_wc_category_lookup: Data: 0.02MB + Index: 0.00MB + Motor InnoDB<br>wp_wc_customer_lookup: Data: 0.06MB + Index: 0.03MB + Motor InnoDB<br>wp_wc_download_log: Data: 0.02MB + Index: 0.03MB + Motor InnoDB<br>wp_wc_orders: Data: 0.02MB + Index: 0.11MB + Motor InnoDB<br>wp_wc_orders_meta: Data: 0.02MB + Index: 0.03MB + Motor InnoDB<br>wp_wc_order_addresses: Data: 0.02MB + Index: 0.06MB + Motor InnoDB<br>wp_wc_order_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Motor InnoDB<br>wp_wc_order_operational_data: Data: 0.02MB + Index: 0.03MB + Motor InnoDB<br>wp_wc_order_product_lookup: Data: 0.09MB + Index: 0.06MB + Motor InnoDB<br>wp_wc_order_stats: Data: 0.09MB + Index: 0.05MB + Motor InnoDB<br>wp_wc_order_tax_lookup: Data: 0.02MB + Index: 0.03MB + Motor InnoDB<br>wp_wc_product_attributes_lookup: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_wc_product_download_directories: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_wc_product_meta_lookup: Data: 0.08MB + Index: 0.13MB + Motor InnoDB<br>wp_wc_rate_limits: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_wc_reserved_stock: Data: 0.02MB + Index: 0.00MB + Motor InnoDB<br>wp_wc_tax_rate_classes: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_woocs_statistic: Data: 0.22MB + Index: 0.11MB + Motor InnoDB<br>wp_wpforms_payments: Data: 0.02MB + Index: 0.14MB + Motor InnoDB<br>wp_wpforms_payment_meta: Data: 0.02MB + Index: 0.05MB + Motor InnoDB<br>wp_wpforms_tasks_meta: Data: 0.02MB + Index: 0.00MB + Motor InnoDB<br>wp_wpf_filters: Data: 0.02MB + Index: 0.00MB + Motor InnoDB<br>wp_wpf_meta_keys: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_wpf_meta_values: Data: 0.05MB + Index: 0.03MB + Motor InnoDB<br>wp_wpmailsmtp_debug_events: Data: 0.02MB + Index: 0.00MB + Motor InnoDB<br>wp_wpmailsmtp_tasks_meta: Data: 0.02MB + Index: 0.00MB + Motor InnoDB<br>wp_wt_sc_coupon_lookup: Data: 0.02MB + Index: 0.03MB + Motor InnoDB<br>wp_yoast_indexable: Data: 0.31MB + Index: 0.13MB + Motor InnoDB<br>wp_yoast_indexable_hierarchy: Data: 0.02MB + Index: 0.05MB + Motor InnoDB<br>wp_yoast_migrations: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_yoast_primary_term: Data: 0.02MB + Index: 0.03MB + Motor InnoDB<br>wp_yoast_seo_links: Data: 0.02MB + Index: 0.03MB + Motor InnoDB<br>wp_zettle_queue: Data: 0.02MB + Index: 0.02MB + Motor InnoDB<br>wp_zettle_woocommerce_id_map: Data: 0.02MB + Index: 0.00MB + Motor InnoDB Post Type Counts

attachment: 440<br>custom-css-js: 1<br>customize_changeset: 1<br>elementor_library: 3<br>elementor_snippet: 2<br>language_switcher: 4<br>mailpoet_page: 1<br>nav_menu_item: 51<br>page: 15<br>polylang_mo: 1<br>post: 1<br>product: 61<br>product_variation: 346<br>revision: 85<br>shop_coupon: 213<br>shop_order: 503<br>shop_order_refund: 16<br>uni_cpo_option: 11<br>wcp_ruleset: 3<br>wp_global_styles: 1<br>wpforms: 3 Security

Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (26)

Advanced Product Fields Pro for WooCommerce: av StudioWombat – 2.7.6<br>Customer Reviews for WooCommerce: av CusRev – 5.39.1<br>Nets Easy for WooCommerce: av Krokedil – 2.7.1<br>Elementor Pro: av Elementor.com – 3.18.3<br>Elementor: av Elementor.com – 3.19.2<br>Facebook for WooCommerce: av Facebook – 3.1.9<br>Site Kit by Google: av Google – 1.119.0<br>GTranslate: av Translate AI Multilingual Solutions – 3.0.5<br>Klarna Order Management for WooCommerce: av klarna<br>krokedil – 1.9.0

Klarna Payments for WooCommerce: av klarna – 3.4.0<br>MailPoet: av MailPoet – 4.43.0<br>MWB HubSpot for WooCommerce: av MakeWebBetter – 1.5.2<br>Shipmondo f?r WooCommerce: av Shipmondo – 4.2.0<br>PixelYourSite: av PixelYourSite – 9.4.7.1<br>Rank Math SEO: av Rank Math – 1.0.212.1<br>TikTok: av TikTok – 1.2.3<br>CURCY - Multi Currency for WooCommerce: av VillaTheme – 2.2.1<br>WooCommerce Legacy REST API: av WooCommerce – 1.0.1<br>CURCY - WooCommerce Multi Currency Premium: av VillaTheme – 2.3.2<br>WooPayments: av Automattic – 7.1.0<br>WooCommerce PayPal Payments: av WooCommerce – 2.5.3<br>PDF Invoices & Packing Slips for WooCommerce: av WP Overnight – 3.7.7<br>WooCommerce: av Automattic – 8.5.2<br>WP Mail SMTP: av WP Mail SMTP – 3.11.1<br>WPForms Lite: av WPForms – 1.8.6.4<br>WPMU DEV Dashboard: av WPMU DEV – 4.11.23 Inactive Plugins (1)

Akismet Anti-spam: Spam Protection: av Automattic - Anti-spam Team – 5.3.1 Must Use Plugins (1)

WordPress automation by Installatron: av – Settings

API Enabled: ?<br>Force SSL: –<br>Currency: SEK (kr)<br>Currency Position: right_space<br>Thousand Separator:<br>Decimal Separator: ,<br>Number of Decimals: 0<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>pw gift card (pw-gift-card)<br>simple (simple)<br>variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)

Connected to Woo.com: –<br>Enforce Approved Product Download Directories: –<br>HPOS feature screen enabled: –<br>HPOS feature enabled: –<br>Order datastore: WC_Order_Data_Store_CPT<br>HPOS data sync enabled: – WC Pages

Butikbas: #7 - /butik/<br>Varukorg: #8 - /varukorg/<br>Kassan: #9 - /kassan/<br>Mitt konto: #10 - /mitt-konto/<br>Villkor: #18 - /villkor-info/ Theme

Name: Astra<br>Version: 4.6.4<br>Author URL: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme<br>Child Theme: ? – Om du modifierar WooCommerce p? ett modertema som du sj?lv inte byggt<br>s? rekommenderar vi att du anv?nder ett barntema ist?llet. L?s: Hur du skapar ett barntema

WooCommerce Support: ? Templates

Overrides: – WooPayments

Version: 7.1.0<br>Connected to WPCOM: Yes<br>WPCOM Blog ID: 200094759<br>Account ID: acct_1OhoYhCBpNkPn8M6<br>Payment Gateway: Enabled<br>Test Mode: Disabled<br>Enabled APMs: card,bancontact,eps,giropay,ideal,p24,klarna<br>WooPay: Not eligible<br>Apple Pay / Google Pay: Enabled (product,cart,checkout)<br>Fraud Protection Level: basic<br>Multi-currency: Enabled<br>Public Key Encryption: Disabled<br>Auth and Capture: Enabled<br>Documents: Enabled<br>Logging: Disabled Klarna Payments Request Log

No Klarna Payment errors: Klarna Countries

Produktionsl?nder: SE<br>Testl?nder: No countries selected WooCommerce PayPal Payments

Onboarded: ?<br>Shop country code: SE<br>WooCommerce currency supported: ?<br>Advanced Card Processing available in country: ?<br>Pay Later messaging available in country: –<br>Webhook status: –<br>PayPal Vault enabled: –<br>ACDC Vault enabled: –<br>Logging enabled: –<br>Reference Transactions: –<br>Used PayPal Checkout plugin: –<br>Subscriptions Mode: Disabled Admin

Enabled Features: activity-panels<br>analytics<br>product-block-editor<br>coupons<br>core-profiler<br>customer-effort-score-tracks<br>import-products-task<br>experimental-fashion-sample-products<br>shipping-smart-defaults<br>shipping-setting-tour<br>homescreen<br>marketing<br>mobile-app-banner<br>navigation<br>onboarding<br>onboarding-tasks<br>product-variation-management<br>product-virtual-downloadable<br>product-external-affiliate<br>product-grouped<br>remote-inbox-notifications<br>remote-free-extensions<br>payment-gateway-suggestions<br>shipping-label-banner<br>subscriptions<br>store-alerts<br>transient-notices<br>woo-mobile-welcome<br>wc-pay-promotion<br>wc-pay-welcome-page

Disabled Features: customize-store<br>minified-js<br>new-product-management-experience<br>product-linked<br>settings<br>async-product-editor-category-field

Daily Cron: ? Next scheduled: 2024-02-09 14:32:25 +01:00<br>Options: ?<br>Notes: 51<br>Onboarding: completed MailPoet

Sending Method: MailPoet<br>Send all site's emails with: WordPress standardmetod f?r att skicka e-post<br>Task Scheduler method: Action Scheduler<br>Cron ping URL: https://lyckabys.se?mailpoet_router&endpoint=cron_daemon&action=ping Action Scheduler

Complete: 49 202<br>Oldest: 2024-01-09 09:36:20 +0100<br>Newest: 2024-02-09 09:32:23 +0100

Failed: 93<br>Oldest: 2022-12-05 14:44:25 +0100<br>Newest: 2023-11-28 15:05:42 +0100

Pending: 20<br>Oldest: 2024-02-09 09:33:16 +0100<br>Newest: 2024-02-28 01:59:39 +0100 Status report information

Generated at: 2024-02-09 09:32:52 +01:00<br>`

Hi @silverli,

Thank you for sharing your system status report with us.

I checked the report and could not find any plugin that could be causing an issue to your site. However, on visiting your site, I was able to see different payment options show up as seen in this screenshot: https://snipboard.io/6JaEdy.jpg.

Could you confirm if the issue was resolved? Or rather, if the issue is not yet resolved, could you please share more context about it?

Thanks.

When im on the site I can only choose nets or paypal isnt it possible to see the woopayments methods in sweden? like Klarna etc.. how do I fix that? it is enabled

Hi again @silverli,

If I understand you correctly, you already have Klarna correctly set up under WooPayments, but it is not visible on checkout.

Have you tried performing a conflict test, leaving only WooCommerce and WooPayments as the only active plugins, to see if Klarna would show up on your checkout pages?

You can perform the conflict test on a staging site. You can find more details on performing a conflict test here: https://woo.com/document/how-to-test-for-conflicts/

Let us know how it goes.

Just tried but it dont shows up ?? he only methods I get up is Paypal, Nets and Swish but nothing trough woopayments at all

I can see the methods when I edit with elementor but see screen: https://snipboard.io/HMlRgP.jpg

but I cant see it in the chart screen: https://snipboard.io/abpyWg.jpg

Hi there @silverli ??

Thank you for reaching back, with further details on this.

I can see the methods when I edit with elementor but see screen: https://snipboard.io/HMlRgP.jpg

As a next step, kindly make sure Elementor (PRO also) is updated to the latest version available, and see if the issue persists, or otherwise.

If it does, I’d recommend reaching out to the plugin’s support, as they would be in a better position to assist you, which can be accessed via this page:

https://elementor.com/support/

I trust that points you in the right direction, but if you have more questions, let us know.

We’re happy to help.