The Password Doesn’t Work

  • Resolved mattrixk

    (@mattrixk)


    5 years ago

    I’m using the shortcode to wrap around certain content on the page that I wish to hide, but the password doesn’t work to display the content. I copy the password from the shortcode in the backend and paste it into the password field on the frontend and get the message: “Please enter the correct password!”.

    I’ve tried different passwords, I’ve tried using the global password, I’ve tried typing the password and copy/paste, none of it works.

    Console just says:
    Error happened ObjectreadyState: 4getResponseHeader: ? (a)getAllResponseHeaders: ? ()setRequestHeader: ? (a,b)overrideMimeType: ? (a)statusCode: ? (a)abort: ? (a)state: ? ()always: ? ()then: ? ()promise: ? (a)pipe: ? ()done: ? ()fail: ? ()progress: ? ()complete: ? ()success: ? ()error: ? ()responseText: “{“isValid”:false,”message”:”Please enter the correct password!”}”responseJSON: {isValid: false, message: “Please enter the correct password!”}status: 400statusText: “error”__proto__: Object

    Which doesn’t answer why the correct password wasn’t accepted.

    Edit to add: The content is within ACF WYSIWYG field, not the default WP content field.

    • This topic was modified 5 years ago by mattrixk.
Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @mattrixk,

    Thanks for reaching out to us.

    Your content is within an ACF WYSIWYG field, not the default WP content field. That’s why our shortcode doesn’t work.

    We only support protecting partial content on ACF WYSIWYG field on our Pro version.

    Please refer to that tutorial for more information. Let us know if it makes sense to you, @mattrixk.

    Thread Starter mattrixk

    (@mattrixk)

    Thank you for the reply. So there’s no way for it to work in the free version?

    Hi @mattrixk

    In order for our shortcode to work on ACF and WordPress custom fields, we will need to extend our codebase, together with providing extra support as users will need to modify the custom field template too.

    It’s much more complicated than the default WordPress content field.

    That’s why the feature is not supported on our Free version. Hope you understand our point of view.

    Anyway, please drop us an email to hello(@)preventdirectaccess.com. Our team would be able to give you a discount for our Pro version.

    Thread Starter mattrixk

    (@mattrixk)

    Yes, I completely understand. Thank you for the prompt response to my question.

    As an aside, you may want to mention that limitation in your FAQ section.

    Thank you so much for your understanding, @mattrixk

    Yes, we actually do mention it under our FAQ section on WordPress.

    There is basic troubleshooting available on our website. We’re also putting up a guide on why WordPress password protected page not working and plan to display it directly on our plugin in the upcoming version.

Viewing 5 replies - 1 through 5 (of 5 total)
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