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I’m checking on this now.

Let me know if you need a dummy credential to check please.

I checked with our developers and that doesn’t look like our error message. We suspect either a plug in that conflicts with Pilotpress or some other issue (like a webhost configuration) that is causing the problem with the PHP sessions.

Plugins that might cause a problem are those that handle redirection, “expire” posts or pages after some time, or are caching the Pilotpress protected pages (exclude all Pilotpress protected pages from cache). Try disabling all plugins except for Pilotpress and see if the problem remains. If it does not, add in plugins one by one and test to see which one is conflicting.

I”ll check thank you

Hi Frank, how you doing?
I see what the problem is now, here’s what happens:
1. I log in to browser 1.
2. I log in to browser 2.
3. The browser 1 session is now invalid.
4. Browser 2 session is the one that’s working
5. If the user gets back to browser 1 and refreshes the page, then it shows the error

NB: Pilot is not the one returning the error, the error is returned by NGINX because it sees that there’s a request with a bad session cookie.

So my question to you guys, and the developers, can we catch that error in PHP and return something more user friendly? Than what Nginx is returning right now?

NB: I can’t update NGINX default error message because I use IONOS and I don’t have a way to get into the NGINX configuration.

We’ll need to investigate further with a support ticket.

Have you submitted one to us? If you have, please let me know the ticket number and I can get it escalated to our developers. If you haven’t, the best way to submit a support ticket is through Ontraport by clicking the help icon “i” at the lower right of the screen, then “Contact Support” and click the chat link. Or you can chat in from our home page at https://ontraport.com. Reference this thread and we’ll get the ticket escalated to one of our developers.

Our devs will need to get a temporary log in to the site, but we’ll cover that when you get a ticket in. It’s an unexpected behavior and we think it is probably a conflict with another plugin, but those are notoriously hard to single out.

Thank you, i just did.

Pilotpress release 2.0.16 has been released and fixes the issue causing logout when multiple sessions of same user are logged in.

Thank you so much, that means a lot to us.

Just an update; unfortunately we had to revert the changes due to a conflict with WordPress syncing. Version 2.0.17 was released today to revert it.

We are still working on the issue! I will update this thread when we have a correction.

Ok Ok no worry, just let me know.

Hey @bencosky – PilotPress release 2.0.18 was just uploaded, and it fixes (yet again) the multiple session logout issue.

Please let us know if you see any issues after installing it.

Hi Frank thank you for the update, I’ll certainly do a full testing and I’ll let you know if anything comes up.