The “otter-welcome” plugin has encountered an error and cannot be rendered.

  • Resolved inceweb

    (@inceweb)


    2 years, 5 months ago

    Storefront theme.
    Installed Otter as part of WooCommerce bundle. Worked fine, but only used it to create multi-column content.
    Disabled Otter to aid debugging another issue.
    Enabled Otter.
    Appearance > Widgets
    causes this error: “The “otter-welcome” plugin has encountered an error and cannot be rendered.”
    Tried deleting and reinstalling the Otter plugin, still same error.
    How do I fix this?

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Kush

    (@kushnamdev)

    Hey @inceweb,

    Thanks for using Otter and reaching out.

    We are sorry for the inconvenience and this issue has been already reported to our developers and they are working to fix this as soon as possible. Meanwhile, you can roll back the Otter plugin to a previous version till this issue is resolved.

    Thanks for reporting and being an active community member.

    Have a great day!

    • This reply was modified 2 years, 5 months ago by Kush.
    Thread Starter inceweb

    (@inceweb)

    Thank you for the prompt reply. I can confirm that rolling back to version 2.0.13 does indeed solve the problem.

    Plugin Author Hardeep Asrani

    (@hardeepasrani)

    Hey @inceweb,

    We’ve fixed the issue and it will be out in a couple of days. Regardless, the issue with plugin fail shouldn’t affect any other thing in your WordPress. Let me know if that’s not the case.

    Thread Starter inceweb

    (@inceweb)

    I didn’t spot the issue anywhere else. I’ll stay at 2.0.13 until the next version is available for testing.
    There is an unrelated issue with the icon list block, but I’ll log that separately when I have a moment.
    Thanks again for your help.

Viewing 4 replies - 1 through 4 (of 4 total)
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