The order number is not same with phpadmin backend order

  • Resolved zaoyao

    (@zaoyao)


    2 months, 2 weeks ago

    We have adjust the order number sequence begins at 500000(with your plugin). While the displayed order number for customers starts at 50000. However in the database records (PHP my admin) still continue to use the original order number. It will make the both number display in the order and PHP admin are different

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @zaoyao,

    Thanks for reaching out.

    The plugin is designed to assign sequential order numbers to make the order ID sequential. The Order ID column number in the database will not be replaced by the generated sequential order number. Instead, they will be stored in a meta key called _order_number.

    Kindly brief us in detail with the help of a screenshot if the issue is not related to the one mentioned. Please mask any user-sensitive information while sharing the screenshot.

    Thread Starter zaoyao

    (@zaoyao)

    How I find the meta key called_order_number

    Or how I edit the order id to specif number ,to make sure the order number are same with the order id

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @zaoyao,

    Our plugin assigns sequential order numbers to make the order ID sequential. The plugin uses the meta key?_order_number?to store the sequential order number in the post-meta table, which is then called using $order->get_order_number(). In addition, the order ID is a unique identifier for a particular order, and is not recommended to alter the Order ID. Thanks for understanding.

Viewing 3 replies - 1 through 3 (of 3 total)
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