the order is processed and not completed

Hi @sandradrz,

This is expected behavior, as described partially here:

Processing – Payment received (paid) and stock has been reduced; order is awaiting fulfillment. All product orders require processing, except those that only contain products which are both Virtual and Downloadable.

Completed – Order fulfilled and complete – requires no further action.

In your situation, it sounds like payment is not required, so the payment portion has been completed. The order will remain in a Processing state until you manually confirm that the product has been fulfilled.

If you’d prefer the order be immediately set to Completed, you’d want to update the product settings to reflect that it is both Virtual and Downloadable. Regardless of if the product actually contains downloadable content, this will auto-complete all orders that contain this product alone.

Thank you,
Joey

But it is a virtual product and not downloadable. Won’t it be a problem to make it downloadable too?
thanks

Hi @sandradrz,

Downloadable is an attribute for the product and enabling it will not cause any problems. It will provide an option to upload a file but you don’t have to add a downloadable file.

Using it, along with the “Virtual” attribute will allow WooCommerce to automatically “complete” an order with that product, bypassing the “processing” status. It assumes there is no shipping phase. https://docs.woocommerce.com/document/digital-downloadable-product-handling/#section-5

Please let us know if you have any questions!

Tested and working.
Thank you

Super! I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

• This reply was modified 4 years, 10 months ago by Zach H.
• This reply was modified 4 years, 10 months ago by Zach H.