The new Ally-Web Accessibility removes the favicon + Not displaying in mobile

  • Resolved Sara

    (@sarit026)


    1 month ago

    I switched to the new Ally-Web Accessibility plugin and there are 2 major issues:

    1. It removes the website favicon, when I deactivate the plugin – the favicon comes back.
    2. The accessibility button does not display on mobile.

    Does anyone have the old One Click Accessibility plugin files?

    Please Helpppppp…….. ????

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Elementor Team

    (@talmo)

    Hi Sara,

    We appreciate you contacting us.

    We would love to assist you with the new accessibility feature. Please?open a ticket?with our support team so we can process your query further.

    RoxMary

    (@roxmary)

    Hi Sara, the problem is that you are loading the images without HTTPS certificate, loading them into HTTP, and for security reasons they give error and are not shown. ??
    —–
    Hola Sara, el problema es que te esta cargando las imagenes sin certificado HTTPS, las carga en HTTP, y por motivos de seguridad estas dan error y no se muestran. ??

    View post on imgur.com
    • This reply was modified 1 month ago by RoxMary.
    Plugin Support Elementor Team

    (@talmo)

    Hello, everyone

    We were able to detect the issue with the favicon and have released a new version of the plugin. Please proceed to your plugin page and update it.

    Do not hesitate to contact us directly through opening a ticket with our support department.

    Have a wonderful rest of your day!

    Thread Starter Sara

    (@sarit026)

    @talmo
    What About the issue that the accessibility button does not display on mobile?
    did you fixed that?
    why do you relese this update with so many bugs and not allowing to go back to the old One Click Accessibility plugin??

    @roxmary
    that is not the website with the issue…
    this is the website: https://couture.ussl.co.il/
    but now i’ve restored it to get the old One Click Accessibility plugin

    Plugin Support Elementor Team

    (@talmo)

    Hi Sara,

    The fix was issued for the favicon. We are still investigating the mobile not showing the icon and are moving with that. We ask that you open a ticket so we can retrieve information from the website in question and fix it bulky.

    Since we cannot predict all conflicts, as there are thousands of plugins and hosting providers, conflicts rise, even though we checked with as many as possible, that is why you are so important and your feedback is important, so we can be better and fix any and all conflicts.

    Plugin Support Elementor Team

    (@talmo)

    Hi,

    Thank you for responding.

    We are still investigating why the mobile is not showing the icon and will be sure to update you with any developments.

    My deepest apologies for the inconvenience.

Viewing 6 replies - 1 through 6 (of 6 total)
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