The message is not being sent.

Hey @sclaros, glad to help. I tried checking your page, but it’s a post preview (not published), so for visitors it just displays the “Lo siento, no tienes permisos para previsualizar borradores.”

In general though, when the chat does not work it usually means there is some JavaScript issue or bug on the page.

I understand, how could I solve it?

It really depends on the problem. You might try right-clicking on the form and inspecting the source code with your browser. There you can click under the Console tab (or similar, depending on which browser), and any JavaScript errors will be displayed.

Uncaught ReferenceError: hljs is not defined at go.min.js:14:2: This JavaScript error indicates that there’s an attempt to use a variable or function named hljs within the go.min.js file, but this variable isn’t defined in that context. It could be due to script loading order issues or the missing inclusion of the library or file that defines hljs.

chat-online/:857

   GET https://intranetsl.servilimpieza.com.co/public_html/intranetsl/wp-content/plugins/simple-ajax-chat/resources/sac.php?ver=20231101 net::ERR_ABORTED 403 (Forbidden)

• This reply was modified 12 months ago by sclaros.

Yeah that error means that the required plugin JavaScript file, sac.php, is not found on the server. Normally the file is included and everything works great, so you may want to try uploading/installing again, or ask your web host for help.

Im having the exact same problem but my page is published. I tried uninstalling and reinstalling but no luck. Can you please advise?

URL: https://playfmdublin.com/shouts/

Thanks

Hey @karll10, yeah that is the same issue, where the required file sac.php is not included or available on the server. For server related questions, best advice is to ask your web host.

Thanks for the prompt reply Jeff. Where should this sac.php file be placed? Where can I get this file?

I can see the sac.php file in the resources folder?

All the plugin files can be found in the plugin download file. There you can dig thru and find where everything should be located (when installed correctly on the server). What looks like might be happening is that something on your server is blocking access to the required file, sac.php.

Ok, so I can access this file publicly which is in the same directory -> /plugins/simple-ajax-chat/resources/sac-logo.png but when I try to access the sac.php file publicly, I get a 403 error which is understandable because its a .php file. Can you please advise?

I disabled Sitegrounds Security plugin and it worked but obviously I cannot leave this disabled…

PHP files are capable of readable output, in this case it is the required JavaScript for chats to work. Check the browser console (Inspect code) and you will find any related errors. If the file is not available, the error will show there in the console.

The file is there alright but site grounds security plugin is blocking it…

I am unfamiliar with “Sitegrounds Security plugin” but you may want to ask them, they may be able to tell you why the file is blocked, etc.