• Resolved Marco

    (@marco020)


    Hi,

    Since August 7th I am experiencing the following: My WP panel doesn’t automatically show anymore that there are new updates available to install (e.g. translation updates). Only after clicking on <updates> it shows that there are updates (e.g. updates (2)). My hosting provider responded that they don’t support third party software like WP. That’s why I post the prblem here. Does anyone know what could be the problem? I already have tried the trouble shooting mode of Health Check. But still with all my plugins deactived (except Health Check) I keep on getting the following 2 errors:

    1) Loopback request The loopback request returned an unexpected status code, 403, this may affect tools such as WP_Cron, or theme and plugin editors.

    2) Scheduled events A scheduled event (wp_privacy_delete_old_export_files) has failed to run. Your site still works, but this may indicate that scheduling posts or automated updates may not work as intended.

    I hope someone knows how to fix these errors. Thanks in advance!

    Marco

    ### WordPress ###

    Version: 4.9.8
    Language: nl_NL
    Permalink structure: /%postname%/
    Is this site using HTTPS?: Yes
    Can anyone register on this site?: No
    Default comment status: open
    Is this a multisite?: No
    User Count: 1
    Communication with www.remarpro.com: www.remarpro.com is reachable
    Create loopback requests: The loopback request returned an unexpected status code, 403, this may affect tools such as WP_Cron, or theme and plugin editors.

    ### Installation size ###

    Uploads Directory: 12,51 MB
    Themes Directory: 2,41 MB
    Plugins Directory: 78,73 MB
    Database size: 49,23 MB
    Whole WordPress Directory: 187,48 MB
    Total installation size: 236,72 MB

    ### Drop-ins ###

    advanced-cache.php: Geavanceerde cache plugin.

    ### Active Theme ###

    Name: Twenty Seventeen Child
    Version: 1.0
    Parent theme: Twenty Seventeen
    Supported theme features: automatic-feed-links, title-tag, post-thumbnails, menus, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, starter-content, custom-header, widgets

    ### Other themes (1) ###

    Twenty Seventeen (twentyseventeen): Version 1.7 by het WordPress team

    ### Must Use Plugins (1) ###

    Health Check Troubleshooting Mode: Version 1.5.0

    ### Active Plugins (20) ###

    Akismet Anti-Spam: Version 4.0.8 by Automattic
    Better Recent Comments: Version 1.0.5 by Barn2 Media
    Contact Form 7: Version 5.0.3 by Takayuki Miyoshi
    Disable Google Fonts: Version 1.3 by Milan Dini?
    Health Check & Troubleshooting: Version 1.2.1 by The www.remarpro.com community
    PDF viewer for WordPress: Version 7.3 by ThemeNcode
    Relevanssi: Version 4.0.11 by Mikko Saari
    Responsive Menu Pro: Version 3.1.16 by Peter Featherstone
    Smush: Version 2.8.1 by WPMU DEV
    Specify a Vary: Accept-Encoding Header: Version 1.0.0 by LithiumSixteen
    Super Socializer: Version 7.12.1 by Team Heateor
    TablePress: Version 1.9.1 by Tobias B?thge
    TablePress Extension: Responsive Tables: Version 1.5 by Tobias B?thge
    To Top: Version 1.6 by Catch Plugins
    W3 Total Cache: Version 0.9.7 by Frederick Townes
    Wordfence Security: Version 7.1.11 by Wordfence
    wpDiscuz: Version 5.1.5 by gVectors Team (A. Chakhoyan, G. Zakaryan, H. Martirosyan)
    WP Original Media Path: Version 2.3.0 by studio RVOLA
    WP Statistics: Version 12.4.1 by Verona Labs
    Yoast SEO: Version 8.1 by Team Yoast

    ### Inactive Plugins (1) ###

    Complianz GDPR: Version 1.1.14 by RogierLankhorst, Complianz team

    ### Media handling ###

    Active editor: WP_Image_Editor_GD
    Imagick Module Version: Imagick not available
    ImageMagick Version: Imagick not available
    GD Version: bundled (2.1.0 compatible)
    Ghostscript Version: Not available

    ### Server ###

    Server architecture: SunOS localhost 5.10 Generic_150401-49 i86pc SunOS localhost 5.10 Generic_150401-49 i86pc SunOS localhost 5.10 Generic_150401-49 i86pc
    PHP Version: 7.2.8
    PHP SAPI: cgi-fcgi
    PHP max input variables: 4000
    PHP time limit: 120
    PHP memory limit: 256M
    Max input time: 60
    Upload max filesize: 64M
    PHP post max size: 76M
    cURL Version: 7.50.3 OpenSSL/1.0.2j
    SUHOSIN installed: No
    Is the Imagick library available: No
    htaccess rules: Custom rules have been added to your htaccess file

    ### Database ###

    Extension: mysqli
    Server version: 5.6.40-log
    Client version: 5.5.52
    Database prefix: wp_

    ### WordPress Constants ###

    ABSPATH: /mnt/web314/e0/81/59213881/htdocs/WordPress_SecureMode_01/
    WP_HOME: Undefined
    WP_SITEURL: Undefined
    WP_DEBUG: Disabled
    WP_MAX_MEMORY_LIMIT: 256M
    WP_DEBUG_DISPLAY: Enabled
    WP_DEBUG_LOG: Disabled
    SCRIPT_DEBUG: Disabled
    WP_CACHE: Enabled
    CONCATENATE_SCRIPTS: Undefined
    COMPRESS_SCRIPTS: Undefined
    COMPRESS_CSS: Undefined
    WP_LOCAL_DEV: Undefined

    ### Filesystem Permissions ###

    The main WordPress directory: Writable
    The wp-content directory: Writable
    The uploads directory: Writable
    The plugins directory: Writable
    The themes directory: Writable
    The Must Use Plugins directory: Writable

    `

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Marius L. J.

    (@clorith)

    Hi,

    The 403 status is either introduced by a plugin, an entry in your .htaccess file, or a block introduced by your hosting provider. It essentially means WordPress can not connect to it self locally, which prevents it from performing tasks, such as checking for automated updates, publishing scheduled posts and so forth.

    If you could show us the content of the .htaccess file, we’ll be able to give a more direct answer though.

    Thread Starter Marco

    (@marco020)

    Thanks for your reply Marius.

    This is the content of the .htaccess file.

    # BEGIN W3TC Browser Cache
    <IfModule mod_mime.c>
    AddType text/css .css
    AddType text/x-component .htc
    AddType application/x-javascript .js
    AddType application/javascript .js2
    AddType text/javascript .js3
    AddType text/x-js .js4
    AddType text/html .html .htm
    AddType text/richtext .rtf .rtx
    AddType image/svg+xml .svg
    AddType text/plain .txt
    AddType text/xsd .xsd
    AddType text/xsl .xsl
    AddType text/xml .xml
    AddType video/asf .asf .asx .wax .wmv .wmx
    AddType video/avi .avi
    AddType image/bmp .bmp
    AddType application/java .class
    AddType video/divx .divx
    AddType application/msword .doc .docx
    AddType application/vnd.ms-fontobject .eot
    AddType application/x-msdownload .exe
    AddType image/gif .gif
    AddType application/x-gzip .gz .gzip
    AddType image/x-icon .ico
    AddType image/jpeg .jpg .jpeg .jpe
    AddType image/webp .webp
    AddType application/json .json
    AddType application/vnd.ms-access .mdb
    AddType audio/midi .mid .midi
    AddType video/quicktime .mov .qt
    AddType audio/mpeg .mp3 .m4a
    AddType video/mp4 .mp4 .m4v
    AddType video/mpeg .mpeg .mpg .mpe
    AddType application/vnd.ms-project .mpp
    AddType application/x-font-otf .otf
    AddType application/vnd.ms-opentype ._otf
    AddType application/vnd.oasis.opendocument.database .odb
    AddType application/vnd.oasis.opendocument.chart .odc
    AddType application/vnd.oasis.opendocument.formula .odf
    AddType application/vnd.oasis.opendocument.graphics .odg
    AddType application/vnd.oasis.opendocument.presentation .odp
    AddType application/vnd.oasis.opendocument.spreadsheet .ods
    AddType application/vnd.oasis.opendocument.text .odt
    AddType audio/ogg .ogg
    AddType application/pdf .pdf
    AddType image/png .png
    AddType application/vnd.ms-powerpoint .pot .pps .ppt .pptx
    AddType audio/x-realaudio .ra .ram
    AddType image/svg+xml .svg .svgz
    AddType application/x-shockwave-flash .swf
    AddType application/x-tar .tar
    AddType image/tiff .tif .tiff
    AddType application/x-font-ttf .ttf .ttc
    AddType application/vnd.ms-opentype ._ttf
    AddType audio/wav .wav
    AddType audio/wma .wma
    AddType application/vnd.ms-write .wri
    AddType application/font-woff .woff
    AddType application/font-woff2 .woff2
    AddType application/vnd.ms-excel .xla .xls .xlsx .xlt .xlw
    AddType application/zip .zip
    </IfModule>
    <IfModule mod_expires.c>
    ExpiresActive On
    ExpiresByType text/css A31536000
    ExpiresByType text/x-component A31536000
    ExpiresByType application/x-javascript A31536000
    ExpiresByType application/javascript A31536000
    ExpiresByType text/javascript A31536000
    ExpiresByType text/x-js A31536000
    ExpiresByType text/html A3600
    ExpiresByType text/richtext A3600
    ExpiresByType image/svg+xml A3600
    ExpiresByType text/plain A3600
    ExpiresByType text/xsd A3600
    ExpiresByType text/xsl A3600
    ExpiresByType text/xml A3600
    ExpiresByType video/asf A31536000
    ExpiresByType video/avi A31536000
    ExpiresByType image/bmp A31536000
    ExpiresByType application/java A31536000
    ExpiresByType video/divx A31536000
    ExpiresByType application/msword A31536000
    ExpiresByType application/vnd.ms-fontobject A31536000
    ExpiresByType application/x-msdownload A31536000
    ExpiresByType image/gif A31536000
    ExpiresByType application/x-gzip A31536000
    ExpiresByType image/x-icon A31536000
    ExpiresByType image/jpeg A31536000
    ExpiresByType image/webp A31536000
    ExpiresByType application/json A31536000
    ExpiresByType application/vnd.ms-access A31536000
    ExpiresByType audio/midi A31536000
    ExpiresByType video/quicktime A31536000
    ExpiresByType audio/mpeg A31536000
    ExpiresByType video/mp4 A31536000
    ExpiresByType video/mpeg A31536000
    ExpiresByType application/vnd.ms-project A31536000
    ExpiresByType application/x-font-otf A31536000
    ExpiresByType application/vnd.ms-opentype A31536000
    ExpiresByType application/vnd.oasis.opendocument.database A31536000
    ExpiresByType application/vnd.oasis.opendocument.chart A31536000
    ExpiresByType application/vnd.oasis.opendocument.formula A31536000
    ExpiresByType application/vnd.oasis.opendocument.graphics A31536000
    ExpiresByType application/vnd.oasis.opendocument.presentation A31536000
    ExpiresByType application/vnd.oasis.opendocument.spreadsheet A31536000
    ExpiresByType application/vnd.oasis.opendocument.text A31536000
    ExpiresByType audio/ogg A31536000
    ExpiresByType application/pdf A31536000
    ExpiresByType image/png A31536000
    ExpiresByType application/vnd.ms-powerpoint A31536000
    ExpiresByType audio/x-realaudio A31536000
    ExpiresByType image/svg+xml A31536000
    ExpiresByType application/x-shockwave-flash A31536000
    ExpiresByType application/x-tar A31536000
    ExpiresByType image/tiff A31536000
    ExpiresByType application/x-font-ttf A31536000
    ExpiresByType application/vnd.ms-opentype A31536000
    ExpiresByType audio/wav A31536000
    ExpiresByType audio/wma A31536000
    ExpiresByType application/vnd.ms-write A31536000
    ExpiresByType application/font-woff A31536000
    ExpiresByType application/font-woff2 A31536000
    ExpiresByType application/vnd.ms-excel A31536000
    ExpiresByType application/zip A31536000
    </IfModule>
    <IfModule mod_deflate.c>
    <IfModule mod_filter.c>
    AddOutputFilterByType DEFLATE text/css text/x-component application/x-javascript application/javascript text/javascript text/x-js text/html text/richtext image/svg+xml text/plain text/xsd text/xsl text/xml image/bmp application/java application/msword application/vnd.ms-fontobject application/x-msdownload image/x-icon image/webp application/json application/vnd.ms-access application/vnd.ms-project application/x-font-otf application/vnd.ms-opentype application/vnd.oasis.opendocument.database application/vnd.oasis.opendocument.chart application/vnd.oasis.opendocument.formula application/vnd.oasis.opendocument.graphics application/vnd.oasis.opendocument.presentation application/vnd.oasis.opendocument.spreadsheet application/vnd.oasis.opendocument.text audio/ogg application/pdf application/vnd.ms-powerpoint image/svg+xml application/x-shockwave-flash image/tiff application/x-font-ttf application/vnd.ms-opentype audio/wav application/vnd.ms-write application/font-woff application/font-woff2 application/vnd.ms-excel
    <IfModule mod_mime.c>
    # DEFLATE by extension
    AddOutputFilter DEFLATE js css htm html xml
    </IfModule>
    </IfModule>
    </IfModule>
    <FilesMatch “\.(css|htc|less|js|js2|js3|js4|CSS|HTC|LESS|JS|JS2|JS3|JS4)$”>
    FileETag MTime Size
    <IfModule mod_headers.c>
    Header set Pragma “public”
    Header append Cache-Control “public”
    Header unset Set-Cookie
    Header set X-Powered-By “W3 Total Cache/0.9.7”
    </IfModule>
    </FilesMatch>
    <FilesMatch “\.(html|htm|rtf|rtx|svg|txt|xsd|xsl|xml|HTML|HTM|RTF|RTX|SVG|TXT|XSD|XSL|XML)$”>
    FileETag MTime Size
    <IfModule mod_headers.c>
    Header append Vary User-Agent env=!dont-vary
    Header set Pragma “public”
    Header append Cache-Control “public”
    Header set X-Powered-By “W3 Total Cache/0.9.7”
    </IfModule>
    </FilesMatch>
    <FilesMatch “\.(asf|asx|wax|wmv|wmx|avi|bmp|class|divx|doc|docx|eot|exe|gif|gz|gzip|ico|jpg|jpeg|jpe|webp|json|mdb|mid|midi|mov|qt|mp3|m4a|mp4|m4v|mpeg|mpg|mpe|mpp|otf|_otf|odb|odc|odf|odg|odp|ods|odt|ogg|pdf|png|pot|pps|ppt|pptx|ra|ram|svg|svgz|swf|tar|tif|tiff|ttf|ttc|_ttf|wav|wma|wri|woff|woff2|xla|xls|xlsx|xlt|xlw|zip|ASF|ASX|WAX|WMV|WMX|AVI|BMP|CLASS|DIVX|DOC|DOCX|EOT|EXE|GIF|GZ|GZIP|ICO|JPG|JPEG|JPE|WEBP|JSON|MDB|MID|MIDI|MOV|QT|MP3|M4A|MP4|M4V|MPEG|MPG|MPE|MPP|OTF|_OTF|ODB|ODC|ODF|ODG|ODP|ODS|ODT|OGG|PDF|PNG|POT|PPS|PPT|PPTX|RA|RAM|SVG|SVGZ|SWF|TAR|TIF|TIFF|TTF|TTC|_TTF|WAV|WMA|WRI|WOFF|WOFF2|XLA|XLS|XLSX|XLT|XLW|ZIP)$”>
    FileETag MTime Size
    <IfModule mod_headers.c>
    Header set Pragma “public”
    Header append Cache-Control “public”
    Header unset Set-Cookie
    Header set X-Powered-By “W3 Total Cache/0.9.7”
    </IfModule>
    </FilesMatch>
    <FilesMatch “\.(bmp|class|doc|docx|eot|exe|ico|webp|json|mdb|mpp|otf|_otf|odb|odc|odf|odg|odp|ods|odt|ogg|pdf|pot|pps|ppt|pptx|svg|svgz|swf|tif|tiff|ttf|ttc|_ttf|wav|wri|woff|woff2|xla|xls|xlsx|xlt|xlw|BMP|CLASS|DOC|DOCX|EOT|EXE|ICO|WEBP|JSON|MDB|MPP|OTF|_OTF|ODB|ODC|ODF|ODG|ODP|ODS|ODT|OGG|PDF|POT|PPS|PPT|PPTX|SVG|SVGZ|SWF|TIF|TIFF|TTF|TTC|_TTF|WAV|WRI|WOFF|WOFF2|XLA|XLS|XLSX|XLT|XLW)$”>
    <IfModule mod_headers.c>
    Header unset Last-Modified
    </IfModule>
    </FilesMatch>
    <IfModule mod_headers.c>
    Header set Referrer-Policy “no-referrer-when-downgrade”
    </IfModule>
    # END W3TC Browser Cache
    # BEGIN W3TC Page Cache core
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteCond %{HTTPS} =on
    RewriteRule .* – [E=W3TC_SSL:_ssl]
    RewriteCond %{SERVER_PORT} =443
    RewriteRule .* – [E=W3TC_SSL:_ssl]
    RewriteCond %{HTTP:X-Forwarded-Proto} =https [NC]
    RewriteRule .* – [E=W3TC_SSL:_ssl]
    RewriteCond %{HTTP:Accept-Encoding} gzip
    RewriteRule .* – [E=W3TC_ENC:_gzip]
    RewriteCond %{HTTP_COOKIE} w3tc_preview [NC]
    RewriteRule .* – [E=W3TC_PREVIEW:_preview]
    RewriteCond %{REQUEST_METHOD} !=POST
    RewriteCond %{QUERY_STRING} =””
    RewriteCond %{REQUEST_URI} \/$
    RewriteCond %{HTTP_COOKIE} !(comment_author|wp\-postpass|w3tc_logged_out|wordpress_logged_in|wptouch_switch_toggle) [NC]
    RewriteCond “%{DOCUMENT_ROOT}/wp-content/cache/page_enhanced/%{HTTP_HOST}/%{REQUEST_URI}/_index%{ENV:W3TC_SSL}%{ENV:W3TC_PREVIEW}.html%{ENV:W3TC_ENC}” -f
    RewriteRule .* “/wp-content/cache/page_enhanced/%{HTTP_HOST}/%{REQUEST_URI}/_index%{ENV:W3TC_SSL}%{ENV:W3TC_PREVIEW}.html%{ENV:W3TC_ENC}” [L]
    RewriteCond %{REQUEST_METHOD} !=POST
    RewriteCond %{QUERY_STRING} =””
    RewriteCond %{REQUEST_URI} \/$
    RewriteCond %{HTTP_COOKIE} !(comment_author|wp\-postpass|w3tc_logged_out|wordpress_logged_in|wptouch_switch_toggle) [NC]
    RewriteCond “%{DOCUMENT_ROOT}/wp-content/cache/page_enhanced/%{HTTP_HOST}/%{REQUEST_URI}/_index%{ENV:W3TC_SSL}%{ENV:W3TC_PREVIEW}.xml%{ENV:W3TC_ENC}” -f
    RewriteRule .* “/wp-content/cache/page_enhanced/%{HTTP_HOST}/%{REQUEST_URI}/_index%{ENV:W3TC_SSL}%{ENV:W3TC_PREVIEW}.xml%{ENV:W3TC_ENC}” [L]
    </IfModule>
    # END W3TC Page Cache core
    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    # END WordPress
    # BEGIN Vary Accept Encoding Header
    <IfModule mod_headers.c>
    <FilesMatch “.(js|css|xml|gz|html)$”>
    Header append Vary: Accept-Encoding
    </FilesMatch>
    </IfModule>
    # END Vary Accept Encoding Header

    Order deny,allow
    deny from 192.168.48.6

    # Block WordPress xmlrpc.php requests
    <Files xmlrpc.php>
    order allow,deny
    deny from all
    </Files>

    # Wordfence WAF
    <Files “.user.ini”>
    <IfModule mod_authz_core.c>
    Require all denied
    </IfModule>
    <IfModule !mod_authz_core.c>
    Order deny,allow
    Deny from all
    </IfModule>
    </Files>

    # END Wordfence WAF

    Plugin Author Marius L. J.

    (@clorith)

    Well, the first thing that struck me is this bit:

    
    Order deny,allow
    deny from 192.168.48.6
    

    That’s denying access from a LAN IP of some kind, possibly your own server (I can’t know).

    Try removing that rule and see if things work for you.

    Thread Starter Marco

    (@marco020)

    Wow! That did the job!

    I had blocked that IP because it was visiting all my pages like every 15 minutes. I thought it was a bad bot. Appearantly that IP is my hosting provider STRATO. Now WP_Cron works again and no more errors from Health Check.

    Thank you so much for your help Marius!

    Marco

    Hi, I have an issue while checking the Health Check.

    Scheduled events – A scheduled event (wp_privacy_delete_old_export_files) has failed to run. Your site still works, but this may indicate that scheduling posts or automated updates may not work as intended.

    How to solve this?

    my .htaccess is just basic wordpress htaccess.

    Plugin Author Marius L. J.

    (@clorith)

    Hi,

    This is another users support request from over 3 months ago, I’ll be happy to help troubleshoot the case, but please do create your own support topic first.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘The loopback request returned an unexpected status code 403.’ is closed to new replies.