• Good morning,
    after removing two icons from rearrange icons and after updating, the like icon is gone.
    Here are the screenshots:
    Screenshot 1
    Screenshot 2
    Do you have any idea what may have happened?

    Thank you

    • This topic was modified 2 years, 11 months ago by Umberto.
    • This topic was modified 2 years, 11 months ago by Umberto.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Author Heateor Support

    (@heateor)

    Hi,

    I can see the like button. See the screenshot https://imgur.com/B4fWPSD
    If you are visiting the site from Europe, you need to be logged into the Facebook account to see the Facebook plugins – Facebook Like, Facebook Comments etc.

    Thread Starter Umberto

    (@umberto69)

    Hello,
    I am logged in to Facebook but I don’t see the button.
    It all happened when I entered the plugin and disabled two icons. After saving the plugin changes the button is gone.
    The problem is another, but I don’t know what it is.

    Plugin Author Heateor Support

    (@heateor)

    Are you using any plugin to implement cache at your website? If yes, you would like to try clearing website cache and check after logging out from your website. Sometimes, website loads cached content for the logged in users.

    Thread Starter Umberto

    (@umberto69)

    Hello,
    I have already cleared the website cache. This is not the problem.

    Plugin Author Heateor Support

    (@heateor)

    I am still seeing the Like button at your website. So, it’s probably some browser extension or setting like tracking/privacy protection. Can you try in another browser or device. Which browser and device are you using right now that is giving you problems?

    Thread Starter Umberto

    (@umberto69)

    Hello,
    I use Chrome, but I’ve also tried Edge and Firefox and even on these I don’t see it. Same thing from the Chrome mobile. Some extensions are on Chome, while the other browsers don’t use them and don’t have extensions.

    Plugin Author Heateor Support

    (@heateor)

    Then only reason might be your location. Try using a VPN and see if it makes any difference.

    Thread Starter Umberto

    (@umberto69)

    Hello,
    for a year now it has always been visible and regularly showed the total number of “likes”. A few days ago I removed two icons and saved, and from that moment it has disappeared.
    Anyway I try the VPN as you recommended. Do you have any free to recommend?

    Thanks

    Plugin Author Heateor Support

    (@heateor)

    Okay, which icons did you remove? There are many free plugins for social share, you can just search by the keyword “Social Share” in the Plugins > Add New section in the admin area.

    Thread Starter Umberto

    (@umberto69)

    Hello,
    I will follow your advice by installing another plugin.
    Greetings

Viewing 10 replies - 1 through 10 (of 10 total)
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