• Resolved webfantastic

    (@webfantastic)


    Hi!

    We have updated the plugin to the latest version, now we do not show most types of delivery and the checkout page has an error in the display template. Your plugin either conflicts with others or causes a checkout error. I had to turn it off. Everything was fine before the update. We tried deleting and reinstalling, but nothing helped. We use the latest version of woocommerce and wordpress

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Support Fauzan Azizie

    (@fauzanade)

    Hi @webfantastic,

    Could you please provide me with the error message? Please kindly check in WooCommerce > Status > Logs and find the latest fatal error entry.

    Also, it would be great if you could send me all the information from the WooCommerce->System Status page. There’s a little button there that will let you copy and paste it to me:

    https://snipboard.io/eOc7jD.jpg

    Thread Starter webfantastic

    (@webfantastic)

    Hi!

    I can’t provide the data that you are asking for, because they contain site data, I don’t want to put it into public access. In the console, chrome shows error 500 in the trash. As soon as I disable your plugin, everything becomes normal. This error occurs only for users with the role of a wholesale buyer. There is no information about the plugin error in the server logs.

    Plugin Support Fauzan Azizie

    (@fauzanade)

    Hi @webfantastic,

    Could you please send it over via our support channel here: https://wholesalesuiteplugin.com/support/support-request-form/

    I couldn’t replicate the issue so we would need more detail on how to replicate the error to help you resolve it.

    Please kindly add the URL to this thread so we now it is from you.

    Thread Starter webfantastic

    (@webfantastic)

    Hi!

    I tried to roll back again. Everything works fine with the old version of the plugin. As soon as I update to the latest version, your plugin breaks the checkout and Cart page templates created on Wp Bakery. Check how the plugin works with Wp Bakery. This happens on several of my sites.

    Moreover, it breaks page templates only for buyers with a Wholesale role. If I change their role, then everything becomes normal. The problem is clearly with your plugin, I have already disabled everything and checked for conflicts. https://prnt.sc/mWyEcdF79X9K

    In the console error 500 internal server Error

    log:

    <font style=”vertical-align: inherit;”><font style=”vertical-align: inherit;”>[Среда, 15 ноября, 18:31:21 2023] [ошибка] [клиент 198:0] Неустранимая ошибка PHP: необнаруженная ошибка: вызов функции-члена get_review_count() при значении null в /public_html/content/plugins/woocommerce/templates /single-product-reviews.php:31\nStacktrace:\n#0 /home/a/apelsisr/opptop.ru/public_html/wp-includes/comment-template.php(1618): require()\n# 1</font></font>

    /public_html/content/plugins/us-core/templates/single.php(91): comments_template()\n#2

    /public_html/content/plugins/us-core/functions/helpers.php(125): include(‘/home/a/a

    …’)\n#3

    /public_html/content/themes/Theme/page.php(12): us_load_template(‘templates/singl…’)\n#4 /public_html/wp-includes/template-loader.php(106): include(‘/home/a/a…’)\n#5 /public_html/wp-blog-header.php(19): require_once(‘/home/a/a…’)\n#6 /public_html/index.php(17): require(‘/home/a/a…’)\n#7 {main}\n thrown in /public_html/content/plugins/woocommerce/templates/single-product-reviews.php on line 31, referer https://site/?redirect_to=https%3A%2F%2Fsite.com%2F

    • This reply was modified 1 year, 4 months ago by webfantastic.
    • This reply was modified 1 year, 4 months ago by webfantastic.
    Plugin Support Fauzan Azizie

    (@fauzanade)

    Hi @webfantastic

    We just released an update for WooCommerce Wholesale Prices 2.1.10.1.

    Could you please update your plugin to the latest version and see if that resolve your issue?

    Thread Starter webfantastic

    (@webfantastic)

    Thank you, after the update everything began to display correctly.

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘The latest version causes errors with delivery types’ is closed to new replies.