The latest upgrade made my dashboard inaccessible

  • When I updated the Better WP Security Plugin April 9, 2014, I spent almost 2 hours trying to figure out how to get the login and dashboard to come back. With help from the forums, I was able via ftp to rename the plugin folder, then make changes to the wpconfig.php file, and login and delete the plugin. Won’t be using it anytime soon. Moving to secure managed hosting where I won’t need this plugin.

Viewing 1 replies (of 1 total)

  • Hi fiddles5,

    We apologize for the issues and the frustration this has caused you. Here at iThemes we value your feedback and are working hard to fix these pervading issues.

    Firs, please make sure to keep the plugin as up to date as possible (currently v4.0.19). Our developers are pushing regular updates to take care of bugs and have already resolved a great number of issues, and a newer version may fix the problem you are experiencing. If this does not work or you are experiencing a new issue, please fill out an iThemes Security Bug Report with as many relevant details as possible, so our developers can better address the issue.

    We greatly appreciate your feedback and your patience in helping us resolve these issues as quickly and efficiently as possible.

    Thanks,
    D.V.

Viewing 1 replies (of 1 total)
  • The topic ‘The latest upgrade made my dashboard inaccessible’ is closed to new replies.