The Jetpack server was unable to communicate with your site

  • Resolved Siddharth Giri

    (@siddharthgiri)


    4 years, 3 months ago

    Hello!

    I am using JetPack on my two websites for the last three years and yesterday, I migrated my websites to a new host and I was getting Red Exclamation Mark on my Websites then I disconnected my websites from JetPack and tried to reconnect but started getting the below error.

    The Jetpack server was unable to communicate with your site https://www.shopabroad.in [IXR -32300: transport error: http_request_failed cURL error 35: error:14094410:SSL routines:ssl3_read_bytes:sslv3 alert handshake failure]

    Getting the same error on my second website too. I check my websites and the SSL certificate is working fine and also redirecting to HTTPS but still getting the error message.

    Can you tell me how can I reconnect my websites?

    Regards,
    Siddharth Giri

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Bruce (a11n)

    (@bruceallen)

    Happiness Engineer

    Hi there,

    As a first step here, would you please delete Jetpack and then reinstall it? You can follow these steps to do that:

    1. Start at **Plugins** → **Installed Plugins**.
    2. If Jetpack is currently active, click **Deactivate** to disable it. Then click **Delete** to remove it from your site:
    3. Go to **Plugins**? → **Add New**.
    4. Search for “Jetpack by WordPress.com”.
    5. Click **Install** and then **Activate**.

    When Jetpack is installed, click the green **Set up Jetpack** button to reconnect.

    This handy guide explains that process in more detail:

    https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reinstalling-jetpack

    You shouldn’t lose any settings or any of your stats or subscribers in doing so, as that info is stored in our system here.

    Thread Starter Siddharth Giri

    (@siddharthgiri)

    Thanks for the reply.

    Actually, Re-installing the plugin wasn’t helpful then, I reinstalled the SSL certificate and now the problem is solved.

Viewing 2 replies - 1 through 2 (of 2 total)
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