The Jetpack server could not communicate with your site’s XML-RPC URL

Hi @jkhamada

Could you please post your site URL here so that we can have a look?

If you want it to remain private, you can also contact us via this contact form. If you choose to reach out directly, please include a link to this thread.

Generally, what we see is that your site loads normally, we cannot access your site’s XML-RPC file:

https://DOMAIN.COM/xmlrpc.php

This file is used by Jetpack and other plugins and apps to connect to your site. It must return the following message:

XML-RPC server accepts POST requests only.

You can see a working example here:

https://wp.cloud/xmlrpc.php

I would recommend that you check the following:

1. Can you see the /xmlrpc.php file at the root of your WordPress installation when accessing your site via FTP? If you don’t, then please try re-installing WordPress. You can do this by going to the Dashboard -> Upgrades page, then click the “Reinstall” button.

2. Do you use any security plugins that may block access to this file? If so, could you try to disable them? You might also want to check your site’s .htaccess file for any rules that might be blocking access to the xmlrpc.php file.

3. Does your hosting provider block access to this file? If you don’t find any plugin that may block access to the file on your site, I would recommend that you get in touch with your host.

Once we are able to access your site’s xmlrpc.php file, please try to reconnect your site:

https://jetpack.com/support/reconnecting-reinstalling-jetpack/#reconnecting-jetpack`

Thanks!

Hi there, @jkhamada,

It’s been one week since this topic was last updated. I’m going to mark this thread as solved. If you have any further questions or need more help, you’re welcome to open another thread here. Cheers!