The header image is not visible

Perhaps the path to the header isn’t updated. How are you adding the header?

Simply by placing an image in General –> Shop header/logo, it used to display correctly, but now it doesn’t show up at all, not even in the preview.

Could you try removing the logo, saving, and then re-add the logo, please?

I already did it, and I still have the same problem.

Maybe the new server (SpinupWP) does not support PNG/SVG? Could you try with a JPEG image instead of a PNG? Also, you can temporarily activate the “Test mode” when you change the logo. Be sure to deactivate this after your finish your test.

The image was already in JPG format. Nevertheless, I used the test mode and tried with another one, and I still have the same problem.

You can give the below code snippet a try. It converts the image url to paths:

/**
 * PDF Invoices & Packing Slips for WooCommerce:
 * Convert image URLs into paths
 */
add_filter( 'wpo_wcpdf_get_html', 'wpo_wcpdf_convert_urls_to_paths', 10, 2);
function wpo_wcpdf_convert_urls_to_paths( $html, $document ) {
	$html = str_replace( trailingslashit(WP_CONTENT_URL), trailingslashit(WP_CONTENT_DIR), $html);
	return $html;
}

If you haven’t worked with code snippets (actions/filters) or functions.php before, read this guide:?How to use filters

Hi dwpriv, this doesn’t work either. I also removed the plugin completely and installed it again and the issue persists.

Hi @piam6,

Could you please send a screenshot of your System Configuration, that you will find under WooCommerce?> PDF Invoices?> Advanced?> Status?

See: Uploading Images to www.remarpro.com

Hi Yordan, this is my configuration:
https://ibb.co/n3rbXPp

And this is how the document looks instead to show the image:
https://ibb.co/98cQ2mP

Regards.

Thanks for sending those screenshots, @piam6:

Could you please tell me where or how you activated the code snippet that my colleague Delano shared with you above?

Yes, I added it with Code Snippets Plugin.

Please note that Code Snippets have two buttons to save your snippets in the editor view: “Save Changes and Activate” and “Save Changes”: You have to click in the first one.

Could you double-check that if the code snippet is activated indeed?

Yes, is activated, pls look:
https://ibb.co/SxshFsP
https://ibb.co/CzXcCq7

Thanks for check that,?@piam6:

Let’s try looking at the HTML output source to see the code and try to understand what is happening. To do it, just add &output=html at the end of the URL from a generated invoice, then Right-click > Save as…, and save it as HTML.

You can use https://www.file.io/ to upload the file and share the file URL here (this service deletes the file after downloading, so please do not try to test the upload yourself!).